Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jennifer Fasone

Port Jefferson Station,NY

Summary

Seasoned Call Center Team Lead familiar with handling Type calls in busy, high-volume environments by applying advanced listening, communication and problem-solving skills to diverse customer concerns. Excellent trainer and coach with Number years of related experience.

Overview

15
15
years of professional experience

Work History

Call Center Team Lead

North Suffolk Cardiology
East Setauket, NY
09.2006 - 10.2021
  • Responded to team support questions quickly to maintain call center efficiency.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Took on high call volumes for a very busy doctors office
  • Booked appointments for emergencies, regular check ups, and preoperative clearance appointments.

Education

Diploma -

Newfield High School
Selden, NY

Skills

  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Call Volume Analysis
  • data entry
  • Understanding patient needs
  • Understanding staff needs
  • Creating positive workspace

Timeline

Call Center Team Lead

North Suffolk Cardiology
09.2006 - 10.2021

Diploma -

Newfield High School

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Jennifer Fasone