Jennifer Faustine
Lake Wylie,SC
Summary
Professional with proven track record in client relations and care. Strong focus on team collaboration and achieving results. Skilled in problem-solving, communication, and adaptability. Known for reliability and flexibility in meeting changing needs. Ready to make significant impact in client satisfaction and service excellence.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
Agape Pet Services
12.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.
- Streamlined client communication for better understanding of their needs and preferences.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Answered customer questions via telephone, email and live chat services.
- Collaborated closely with team members to ensure seamless delivery of client services.
- Finalized sales, processed payments and scheduled deliveries.
Interim Care Center Manager
Agape Pet Services
01.2024 - 11.2024
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Processed payroll for over 10 employees as part of sound human resources and financial management strategies.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Mortgage Loan Processor
Mortgage Right
09.2021 - 12.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Processed mortgage loan applications accurately and successfully for over 8 years.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
Lead Loan Processor
Bridgewater Capital
11.2019 - 09.2021
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Served as a key point-of-contact between borrowers and various departments within our institution to ensure clear communication and a seamless experience.
- Enhanced team productivity by providing ongoing training and support to junior loan processors.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Developed strong relationships with external partners, including realtors and title companies, which contributed to positive outcomes for clients.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
Loan Processor
Neighborhood Lender
08.2017 - 11.2019
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
Education
BBA - Business Economics
Greensboro College
Greensboro, NCSkills
- Customer relations
- Application processing
- Document analysis
- Document review
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Effective communication
- Self motivation
Timeline
Interim Care Center Manager
Agape Pet Services
01.2024 - 11.2024
Client Care Specialist
Agape Pet Services
12.2022 - Current
Mortgage Loan Processor
Mortgage Right
09.2021 - 12.2022
Lead Loan Processor
Bridgewater Capital
11.2019 - 09.2021
Loan Processor
Neighborhood Lender
08.2017 - 11.2019
BBA - Business Economics
Greensboro College
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