Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Favela

Houston

Summary

Dynamic hospitality professional with a proven track record at Common Bond, enhancing guest relations and streamlining operations. Skilled in training and mentoring staff, I excel in complaint handling and food safety compliance, driving customer satisfaction and team performance. Committed to creating welcoming environments and optimizing service efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Foh Supervisor

Common Bond
03.2024 - Current


  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
  • Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
  • Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
  • Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.

Server, Host, Kitchen Manager

Alice Blue
11.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Barista

Tapioca and Teahouse
07.2020 - 09.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.

Secretary to Lawyer

Stephen Ligon and Associates
04.2018 - 10.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Improved document management with introduction of new digital archiving system.

Education

Associate of Science - Medical Assistant

College of Healthcare Professionals
Houston, TX
11.2024

Skills

  • Workplace safety
  • Hospitality industry
  • Food safety compliance
  • Guest relations
  • Task delegation
  • Staff supervision
  • Upselling strategies
  • Customer feedback analysis

Certification


Food handlers

TABC

Managers certification

CPR certification

OSHA certification

Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Foh Supervisor

Common Bond
03.2024 - Current

Server, Host, Kitchen Manager

Alice Blue
11.2022 - 12.2024

Barista

Tapioca and Teahouse
07.2020 - 09.2022

Secretary to Lawyer

Stephen Ligon and Associates
04.2018 - 10.2020

Associate of Science - Medical Assistant

College of Healthcare Professionals

Similar Profiles

CREATE PROFILE