Jennifer Fazzio
Covington,LA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic individual with hands-on experience in and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Manager
1st Choice Facility Maintenance
02.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Owner of Love Peace and Nutrition
Owners
07.2021 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager
PJ's Coffee
01.2016 - 06.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Customer Care Representative
AT&T
12.2010 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Child And Family Development
University of New Orleans
New Orleans, LASkills
Strategic Planning
Project Management
Policy Implementation
Schedule Preparation
Workforce Management
Expectation setting
Brand Management
Teamwork and Collaboration
Adaptability and Flexibility
Goal Setting
Professional and Courteous
Timeline
Manager
1st Choice Facility Maintenance
02.2023 - Current
Owner of Love Peace and Nutrition
Owners
07.2021 - 12.2022
Manager
PJ's Coffee
01.2016 - 06.2021
Customer Care Representative
AT&T
12.2010 - 05.2011
Child And Family Development
University of New Orleans
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