Jennifer F. Cha
Clarksville,TN
Summary
Seeking a career in Hospitality management and tourism
Results-driven customer oriented specialist with a proven track record of exceeding sales quotas and providing exceptional customer service. Recognized as a top seller three times during a two-year tenure at AT&T Mobility and multiple top seller awards from Verizon Wireless. Successfully increased the store’s data take rate by almost 3% within the first three months. Proficient in Microsoft Office suite and experienced in customer service, sales, and marketing. I have recently completed a bachelor’s degree in business administration minoring in hospitality management and operations 2024. I will also be completing a master’s degree in business administration concentration leadership on August 26, 2025.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
AT&T Mobility
11.2009 - 09.2011
- Customer-facing sales, service, and warranty reviews
- Achieved top seller list 3 times throughout the 2 years I was there
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Responsible for meeting and achieving quota rates that were set and handling customers in a timely and professional manner
- Raised the data take rate of my store by almost 3% in the first 3 months of employment
- Worked with team to assist in achieving the top 20 stores in the southeast
- Consistently met and exceeded new sales and upgrade quotas sometimes by 20%
- First representative in Clarksville to bring business clients into the store instead of the corporate office to handle and maintain their accounts locally
- Opened the first large B2B account at the store level in middle TN, creating new business of 25 new lines
- Demonstrated proficiency in utilizing sales techniques such as cross-selling, upselling, suggestive selling, and product knowledge
- Demonstrated ability to effectively analyze customer needs and develop solutions-oriented strategies
- Ensured compliance with company policies regarding returns and exchanges, payment methods
Assistant Manager
Captain D's
01.2009 - 12.2009
- Managed shifts of crew members and handled day-to-day operations
- Responsible for inventory counts, food preparations, delegating chores and positions, discounting, opening and closing procedures, register and safe counts at open and end of shifts
- Created healthy competitions daily for the team members to earn a reward
- Raised daily sales KPIs with simple suggestions, and helped my store cut back on overtime
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Representative/ management trainee
Verizon Wireless
02.2003 - 01.2007
- New sales and upgrades, set up the sales floor, responsible for meeting quota, and have achieved data sales certification, customer first sales, customer first service skills, and customer facing training
- Raised the text and data sales in the area by 1 ½ % in my first quarter in sales
- Awarded number 1 in Data sales southeast region for a quarter
- Received 6 awards for excellence in customer first sales and service
- Received a total of 3 awards for top sales representative by region
- Developed and maintained strong customer relationships and networks within designated sales territory
- Worked with management teams to develop annual sales plans, goals, and targets
- Conducted regular follow-ups with customers post purchase to ensure satisfaction and gauge loyalty levels
- Negotiated contracts and prices with clients to exceed sales goals
- Trained sales team members on company procedures and standards
- Prepared comprehensive proposals for prospective clients based on their needs
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Senior Customer Service Representative
Verizon Wireless
07.2005 - 12.2006
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Key Holder- Senior
Verizon Wireless
01.2004 - 07.2005
- Responsible for money deposits and cash drawers
- Managed customer escalations, billing, and payment kiosks
- In that time, received 3 awards for excellence in customer service
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
- Trained new team members in proper duties including opening and closing the store, handling register transactions, customer service standards
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
Master of Science (M.S.) - Business Administration Concentration in Leadership
South College
Knoxville, Tennessee08.2025
Bachelor of Science - Business Administration, Hospitality Management and Operations
South College
Knoxville, Tennessee02.2024
Skills
- Microsoft Office suite
- Customer Service
- Marketing
- Retention
- Organization
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Training and mentoring
- Management
- Team building
- Promotions and specials
- Computer literacy
- Sales expertise
- Customer service
Certification
Food handler
Timeline
Retail Sales Specialist
AT&T Mobility
11.2009 - 09.2011
Assistant Manager
Captain D's
01.2009 - 12.2009
Senior Customer Service Representative
Verizon Wireless
07.2005 - 12.2006
Key Holder- Senior
Verizon Wireless
01.2004 - 07.2005
Sales Representative/ management trainee
Verizon Wireless
02.2003 - 01.2007
Master of Science (M.S.) - Business Administration Concentration in Leadership
South College
Bachelor of Science - Business Administration, Hospitality Management and Operations
South College
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