Jennifer Felt
Conneaut
Summary
Dynamic Family Advocate with Homesafe, Inc., skilled in client advocacy and relationship building. Successfully facilitated support groups and identified community resources, enhancing family well-being. Proven ability in case management and effective communication, ensuring timely access to essential services and fostering trust with clients. Committed to empowering families through comprehensive needs assessments.
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 5 years of advocating for people by scheduling appointments, build self-reliance and setting attainable goals.
Overview
28
28
years of professional experience
Work History
Family Advocate
Homesafe, Inc
10.2024 - Current
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Documented data and completed accurate updates to case records.
- Identified available community resources and programs for families.
Housing Specialist
Community Action Agency
09.2021 - 08.2022
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and to provide suitable and affordable units to meet clients' needs.
- Oversaw housing plans for over 20 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Sought out affordable housing options and residences for people in need.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Administered and tracked client service payments.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Monitored progress towards service plan goals.
- Maintained accurate records of programs and services.
- Helped clients find permanent or temporary housing.
Auto Sales
Reels
06.2019 - 09.2019
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
Bartender
Log Cabin Inn
06.2017 - 09.2019
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Pharmacy Technician
Thornes Bilo
09.2007 - 08.2009
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Restaurant Manager
Friendlys Ice Cream
03.1997 - 07.2000
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Pine Valley Central
South Dayton, NY06-1993
Skills
- Client advocacy
- Relationship building
- Family needs assessments
- Appointment scheduling
- Effective communication
- Case management
- Case tracking and follow up
- Family advocacy
- Community resources
- Data collection
- Eligibility assessments
- Crisis intervention
Timeline
Family Advocate
Homesafe, Inc
10.2024 - Current
Housing Specialist
Community Action Agency
09.2021 - 08.2022
Auto Sales
Reels
06.2019 - 09.2019
Bartender
Log Cabin Inn
06.2017 - 09.2019
Pharmacy Technician
Thornes Bilo
09.2007 - 08.2009
Restaurant Manager
Friendlys Ice Cream
03.1997 - 07.2000
High School Diploma -
Pine Valley Central
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