Jennifer Felt
Conneaut
Summary
Dynamic Family Advocate with proven expertise in crisis intervention and case management at Home Safe Inc. Skilled in effective communication and advocacy, I excel in developing personalized service plans and coordinating community outreach. My strong organizational abilities and attention to detail ensure compliance and enhance client support, driving positive outcomes for families in need.
Overview
2021
2021
years of professional experience
Work History
Family Advocate
Home Safe Inc.
Ashtabula
2024 - 2025
- Guided families through crisis intervention and support services.
- Developed personalized service plans for client needs and goals.
- Coordinated workshops on parenting skills and resource awareness.
- Advocated for family rights within community organizations and agencies.
- Facilitated communication between families and service providers effectively.
- Conducted assessments to identify family strengths and areas for improvement.
- Maintained accurate documentation of client interactions and progress reports.
- Provided case management services to families in need of assistance.
- Followed data security regulations to keep client information confidential.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Assisted families with completing paperwork required by various government programs or services.
Patient Coordinator
Square One Health
Ashtabula
2023 - 2024
- Coordinated patient appointments and managed scheduling efficiently.
- Developed a strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with insurance verification and benefits information.
- Facilitated patient intake processes, ensuring accurate data collection.
- Educated patients on treatment plans and answered their questions promptly.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
Program Service Specialist (New Hope)
Ashtabula County Community Action Agency
Ashtabula
2021 - 2022
- Provided client support and guidance for community programs and services.
- Coordinated outreach efforts to engage the local community effectively.
- Maintained accurate client records and documentation for compliance purposes.
- Educated clients about available resources and support services offered.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
- Participated in various committees related to homelessness prevention initiatives within the community.
Auto Sales
Reels Auto
Orwell
11.2019 - 03.2020
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Managed sales negotiations and financing options.
Bartender
Log Cabin Inn
Geneva
06.2017 - 09.2019
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ordered inventory to meet expected demand with adequate stock.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and updated menus to accommodate customer preferences.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
- Talked easily with patrons to build rapport and earn repeat business.
- Kept supplies stored in proper locations according to health code standards.
- Advertised, marketed and recommended drink options to guests.
Pharmacy Technician
Thornes Bilo
Jefferson
09.2007 - 08.2009
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Restaurant Manager
Friendlys Ice Cream
Middleburg Heights
03.1997 - 07.2000
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Performed opening and closing procedures each day.
- Optimized profits by controlling food, beverage and labor costs daily.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed interviews and advertised when position's became open.
- Maintained weekly food and supply orders.
- Supervised staff preparing and serving well over a 100 meals per day
Education
High School Diploma -
Pine Valley Central Junior-Senior High School
South Dayton, NYSkills
- Organization and prioritization
- Adaptable
- Computer skills
- scheduling
- Problem solving
- Crisis intervention
- Case management
- Advocacy for families
- Community outreach
- Client support coordination
- Regulatory compliance
- Documentation accuracy
- Effective communication
- Relationship building
- Time management
- Family needs assessments
- Family advocacy
- Multitasking capacity
- Goal setting
- Attention to detail
Timeline
Auto Sales
Reels Auto
11.2019 - 03.2020
Bartender
Log Cabin Inn
06.2017 - 09.2019
Pharmacy Technician
Thornes Bilo
09.2007 - 08.2009
Restaurant Manager
Friendlys Ice Cream
03.1997 - 07.2000
Family Advocate
Home Safe Inc.
2024 - 2025
Patient Coordinator
Square One Health
2023 - 2024
Program Service Specialist (New Hope)
Ashtabula County Community Action Agency
2021 - 2022
High School Diploma -
Pine Valley Central Junior-Senior High School