Jennifer Ferguson
Cabot,Pennsylvania
Summary
Dynamic professional with a proven track record in enhancing operational efficiency at Queen of Kleen and excelling in customer service. Skilled in correspondence drafting and fostering client satisfaction, demonstrated through effective communication and problem-solving. Achieved significant improvements in process management and customer engagement.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist/Admissions Assistant
Concordia Lutheran Ministries
10.2020 - Current
- Update Residents mail list
- Log all packages for residents and employees/route all mail ro residents as well as employees
- Prepare Care Conference letters for skilled social workers
- Obtain birthday list each month for all employees. once managers sign cards they are sent out
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Prepare admissions paper work, review with residents and/or family members.
- Tours of facility
- Distribute handbooks, review policies and procedures with new residents.
- Completed all tasks in compliance with company policies and procedures.
Owner
Queen of Kleen
04.2006 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Scheduling of Customers
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Business/Residential Cleaning
- Prepare spreadsheets for Accountant
- Ensure Customer Satisfaction
Warranty Claims
Baglier Buick GMC Mazda
06.2003 - 02.2006
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Collected information to correctly file warranty claims.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Verified eligibility based on the companies warranty policies
- followed up to make sure that claims were processed correctly
- Contacted customers to gather information about the claim, clarify details, or address any questions they may have
Sales Manager
Mt. Carmel Auto Sales
03.1998 - 08.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Sales and test drives
- Payroll
- Complete sale and purchasing contracts
- Prepare all information for accountant
- Submit applications to the financial institution for approval
Education
High School Diploma -
Mars Area High School
Mars, PA 1604606-1997
Skills
- Correspondence drafting
- Cash Handling
- Call Routing
- File Management
- Customer Service
- Mail distribution
- Appointment confirmation
- Clerical Support
Timeline
Front Desk Receptionist/Admissions Assistant
Concordia Lutheran Ministries
10.2020 - Current
Owner
Queen of Kleen
04.2006 - Current
Warranty Claims
Baglier Buick GMC Mazda
06.2003 - 02.2006
Sales Manager
Mt. Carmel Auto Sales
03.1998 - 08.2003
High School Diploma -
Mars Area High School
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