Jennifer Ferguson

Process large amounts of money at the end of each day to include cash, checks and credit cards. Handle all vehicle title and registration needs for the general public, dealerships and for fleet company customers. Process online and mail in payments for motor vehicle registration. Work directly with a large number of people each day to assist them with all of their needs to include solving problems or doing research. Years of experience using the county RTS system and ACT software. Handle all property tax issues and payments including research for property account billing issues. Set up multiple types of payment agreements for property taxes. Helped taxpayers complete forms, correct errors, and submit accurate payments. Identified and resolved problems with both overpayment and underpayment, and processed corrections to maintain records accuracy. Maintained good working relationship with co-workers and management.

File and monitor all taxes and payroll. Dispatch employees and monitor freight movement. Monitor multiple business banking accounts. Handled all company meetings and alterations to business contracts.

Process legal paperwork for multiple types of lawsuits. Contact multiple types of businesses to discuss submissions and receipts of legal documents. Work directly with multiple law firms to obtain information needed to file the suit to include the electronic issuance of subpoenas. Trainer for all new employees in this department. Created and implemented new processes in handling paperwork to become more efficient and with less errors. Resolved customer issues to restore confidence and meet contract terms.

Monitored incoming and outgoing calls from asbestos clients. Processed all mail along with the scanning of affidavits and settlement statements. Worked on multiple projects to monitor legal paperwork and disbursements to clients.

Handled all incoming and outgoing calls directly to facilities to inquire about clients life insurance and medical records. Processed all incoming and outgoing correspondence by both physical mail and electronic files. Worked from home and also on site. Completed assigned tasks with little or no supervision.