Jennifer Fermin
Providence,RI
Summary
Experienced customer service professional with a strong track record of delivering exceptional support.
Processing strong organizational and time-management skills, I excel in managing multiple tasks simultaneously. With exceptional communication skills and Fluent in both English and Spanish I consistently strive to deliver excellent customer experiences.
Overview
1
1
year of professional experience
Work History
Beauty Advisor
Sephora
Cranston, RI
09.2023 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply any product needed.
- proficient in handling cash transactions.
- Operating POS systems
Product Sales Associate
Dells technologies
Boston, Massachusetts
07.2024 - 12.2024
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered and directed phone calls to appropriate staff members.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
Caregiver
Meetcaregivers
Newton, MA
02.2024 - 11.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Certification - Business Operations
Yearup Learning And Development
Providence, RI06-2024
High School Diploma -
Village Green Virtual
Providence, RI06-2022
Skills
- "Bilingual"
- Data management
- Customer Needs Assessment
- Product Demonstrations
- Customer Service
- Client Relationship Building
- Team Collaboration
- Adaptable
- Communication
- Time management
- Remote Office Availability
- Problem Solver
- Training and Development
- Data analysis
Education and Training location
Providence, RI.
Contact
Jennifer.fermin101@gmail.com
Timeline
Product Sales Associate
Dells technologies
07.2024 - 12.2024
Caregiver
Meetcaregivers
02.2024 - 11.2024
Beauty Advisor
Sephora
09.2023 - Current
Certification - Business Operations
Yearup Learning And Development
High School Diploma -
Village Green Virtual