Jennifer Fernandez
McAllen,TX
Summary
Seasoned clerk with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
19
19
years of professional experience
Work History
Counselor Clerk
Cathey Middle School
McAllen, Texas
11.2013 - 06.2024
- Greeted students, parents, and visitors in a professional manner.
- Created student files and maintained accurate records of student information.
- Answered phone calls from parents regarding school related questions or concerns.
- Coordinated meetings between staff members, students, and parents.
- Created purchase orders for supplies needed by the school.
- Inputted grades into the computer system for report cards to be generated quickly.
- Processed requests from parents or guardians requesting student transcripts.
- Supported administrative personnel in completing tasks such as filing paperwork or updating databases.
- Assisted with the organization of special events held at the middle school throughout the year.
- Handled confidential information regarding students carefully and with discretion.
- Assisted parents seeking homework assignments for absent children.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Complete TREX requests for students leaving campus. I also help out the principals with anything they need, as well. I also cover the front office when needed and make sure new students that come in, I send the grades to all the teachers. I also help out the secretary with closing deposits.
Migrant Clerk
Valley View ISD
Pharr , Texas
08.2011 - 11.2013
- I was in charge of making sure everything was running smoothly in the migrant department. I answered phones, helped parents as they came into the office, and helped them register as migrants. I also made sure they received all funding and were identified in the district. I was the personal secretary to our migrant director. I set up all his appointments and made sure his trainings were scheduled. I traveled to all the campuses to make sure the students received what was needed. I had to meet parents at Walmart, Target, so they students could get their uniform, personal clothing, and school supplies.
- Organized and maintained filing systems for confidential documents.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
Limited Lines Insurance Agent
Fred Loya Insurance Company
McAllen, Texas
12.2005 - 07.2011
- I greeted customers as they came in. I answered the phones. I had to inform the customers of our insurance policies and coverages, so they would decide to purchase. I updated folders daily, called customers who were late on monthly payments. I would also close out the money collected for the day, complete the deposits, and leave money in the drop-off night box at the bank.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
Education
High School Diploma -
McAllen Memorial High School
McAllen, TX06-1993
Skills
- Bookkeeping
- Cash Management
- Correspondence Writing
- Cash Handling
- Supply tracking
- Prioritization
- Database entry
- File Maintenance
- Customer Satisfaction
- Document Management
- Meeting Coordination
- Telephone Etiquette
- Scanning and copying
- Verbal and writing communication
- Confidentiality
Affiliations
- I love to be outdoors
- Family is everything
Languages
Spanish
Professional
References
References available upon request.
Timeline
Counselor Clerk
Cathey Middle School
11.2013 - 06.2024
Migrant Clerk
Valley View ISD
08.2011 - 11.2013
Limited Lines Insurance Agent
Fred Loya Insurance Company
12.2005 - 07.2011
High School Diploma -
McAllen Memorial High School
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