Jennifer Fernandez
Maxim Healthcare
Whitehouse,TX
17
years of professional experience
Dynamic Patient Support Specialist, excelling in team collaboration and problem-solving. Enhanced productivity through efficient scheduling and compliance adherence, while building strong relationships with clients and staff. Skilled in Microsoft Office and effective communication, consistently meeting performance targets and improving service quality.
Work History
Receptionist
5 Months- Managed patient check-in, verifying demographics, insurance details, and appointment schedules.
- Coordinated multi-line phone coverage, directing calls, messages, and urgent requests promptly.
- Scheduled appointments, balancing provider calendars, cancellations, and follow-up visit needs.
- Collected copayments and processed payments accurately at front desk.
Field Support Specialist
5 Years 8 Months- Processed payroll for field clinicians weekly and monitored overtime, overlapping and paid time off.
- Coordinated caregiver scheduling, assignments, and shift changes to maintain consistent client coverage.
- Assisted field staff with documentation, onboarding tasks, and compliance requirements.
- Resolved routine client and employee issues by routing concerns to appropriate internal teams.
- Monitored service updates and communicated schedule changes to support continuity of care.
- Updated personnel records and client information with accuracy across internal systems.
- Supported hiring and placement processes by preparing files and verifying required credentials.
- Followed healthcare compliance guidelines when handling confidential patient and employee information.
- Built strong relationships with field staff to improve responsiveness and daily operational support.
- Established lasting relationships with key clients through a combination of reliable support services and proactive issue resolution strategies.
- Increased productivity for field teams with efficient coordination, scheduling, and prioritization of service requests.
- Ensured compliance with safety regulations and industry standards through diligent adherence to established protocols and procedures.
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
- Contributed to company growth by consistently meeting or exceeding targets related to response times, client satisfaction scores, and closed tickets per month metrics.
- Collaborated with cross-functional teams to streamline processes, resulting in improved service quality and reduced response times.
- Generated reports to track performance and analyze trends.
Patient Care Coordinator
4 Years 11 Months- Coordinated patient schedules, matching home health visits with clinician availability and care plan requirements.
- Communicated appointment changes to patients, families, and care teams to maintain continuity of care.
- Documented coordination details in electronic health records to support accurate patient information.
- Verified insurance details and authorization status before services to reduce scheduling delays.
Front Desk
5 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma
Skills
On-site support
Field operations
Application support
Asset management
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Microsoft windows and office
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Relationship building
Friendly and patient
Team building
Task prioritization
Self motivation
Timeline
Field Support Specialist
Maxim Healthcare
10.2018 - 06.2024Read More
Receptionist
Whitehouse Family Medical
05.2018 - 10.2018Read More
Patient Care Coordinator
At Home Healthcare Tyler
05.2013 - 04.2018Read More
Front Desk
Dr. James A. Thurow, DO
10.2007 - 05.2013Read More
Whitehouse High School
High School Diploma
Read More