Jennifer Fernandez-Cruz
Marshall,MO
Summary
Adept at managing front desk operations, I enhanced customer satisfaction and streamlined appointment scheduling during my tenure at Drs. Kemper and Kemper. Skilled in both document management and fostering positive client relations, my approach significantly improved office efficiency and patient experience. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Receptionist
Drs. Kemper and Kemper
12.2003 - 04.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Receptionist
National Health Services
01.2001 - 11.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Store Team Member
Walmart
03.1999 - 10.2001
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Education
High School Diploma -
Marshall High School
Marshall, MO05.1991
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
- Multi-line telephone operation
- Document Management
- Service-oriented mindset
- Information Protection
- Reception desk management
- Multi-line telephone skills
- Positive and professional
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Multitasking and prioritization
- Call Answering and Routing
- Appointment Scheduling
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Visitor and Customer Relations
- Records Maintenance
Timeline
Receptionist
Drs. Kemper and Kemper
12.2003 - 04.2008
Receptionist
National Health Services
01.2001 - 11.2003
Store Team Member
Walmart
03.1999 - 10.2001
High School Diploma -
Marshall High School
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