Jennifer Ferrell
Herndon,VA
Summary
Client-focused and organized professional with diverse experience in problem-solving, customer service, and office management. Demonstrated skills in developing and maintaining customer relationships. Skilled in working under pressure and adapting to new situations and challenges.
Overview
13
13
years of professional experience
Work History
Office Administrator
Crown Floors
Chantilly, VA
09.2023 - Current
- Processed invoices, payments, and incoming and outgoing mail.
- Greeted visitors warmly upon arrival at the showroom.
- Answered phones professionally while providing accurate information about company products or services.
- Developed strong relationships with clients through excellent customer service skills.
- Maintained confidence and discretion in handling sensitive information.
- Greeted and escorted customers to product racks and shelves to assist with selecting flooring.
- Asked appropriate questions to determine customer needs and design preferences.
- Organized merchandise displays and updated pricing for a better customer experience.
- Maintaining professional contact with suppliers to learn up-to-date product information.
Campaign Volunteer
Preston Thomas III City Council Campaign
Bowie, MD
12.2022 - 11.2023
- Developed and implemented effective communication strategies to engage target audiences.
- Participated in team meetings to discuss progress towards goals set out by leadership.
- Conducted research on current events and political issues for use in campaign messaging.
- Collaborated with other volunteers to develop grassroots initiatives to support the campaign objectives.
- Assisted in developing content for newsletters, websites, email blasts, flyers, brochures and other promotional materials.
- Volunteered at polling place to direct the public to the polls and offer information about Preston Thomas's campaign and qualifications.
Benefits Administrator
Serco NA
Fairfax, Virginia
05.2021 - 06.2022
- Maintained Public Trust Clearance and protected PII of federal employees enrolled in The Thrift Savings Plan.
- Reviewed employee death benefits enrollment forms to verify accuracy and completeness of information provided.
- Clearly communicated the corrections required for incomplete or invalid beneficiary forms.
- Computed, record and proofread data and other information, such as records, and reports.
- Utilized analytical skillset to analyze claims data from multiple sources in order to identify areas of improvement within the organization's benefits program.
- Participated in regular meetings with senior leadership team members regarding progress towards goals set forth at beginning of fiscal year.
Business Office Manager
Game Day Inc.
Chantilly, VA
06.2018 - 04.2021
- Reconciled bank accounts on a monthly basis ensuring accuracy in all transactions.
- Resolved customer complaints and questions in a professional manner while maintaining high standards of service.
- Reviewed expense reports for accuracy and proper expense disclosure.
- Streamlined existing processes resulting in improved organizational productivity.
- Organized educational events for customers to learn about the care and maintenance of turf grass fields.
- Prepared conference and event materials, such as informational flyers and invitations.
- Tracked schedules and maintained communication with field staff to ensure timely and accurate billing.
- Maintained cordial relationships with clients while communicating about work provided and payment processing.
- Assisting manager in writing contracts and bidding process for projects.
Administrative Assistant
Game Day Inc.
Chantilly, VA
08.2011 - 06.2018
- Streamlined filing system and reorganized several months of back filing in the first month of joining.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Provided support to executive staff with administrative tasks such as scheduling, filing, data entry.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
Education
Bachelor of Arts - English
George Mason University
Fairfax, VASkills
- Business Correspondence
- Customer Relationship Management
- Research and Analysis
- Report and Document Preparation
- Effective Written and Verbal Communication
- Accounts Payable and Receivable
- Attention to Detail
- Time Management
- Quickbooks
- Microsoft Office Suite
Timeline
Office Administrator
Crown Floors
09.2023 - Current
Campaign Volunteer
Preston Thomas III City Council Campaign
12.2022 - 11.2023
Benefits Administrator
Serco NA
05.2021 - 06.2022
Business Office Manager
Game Day Inc.
06.2018 - 04.2021
Administrative Assistant
Game Day Inc.
08.2011 - 06.2018
Bachelor of Arts - English
George Mason University