Jennifer Ferriero
Phoenix,AZ
Summary
Versatile and dedicated staff member who will focus on individual needs of clients. Empathetic and accommodating to client needs. Exceptional interpersonal and organizational skills. Comfortable with in-person and virtual settings. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in managing personnel, coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager
Grace Holistic Center for Education
09.2015 - 06.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations, after setting up the office and all operations on the front end.
- Interviewed, Hired, Onboarded all staff, followed Homeland Security policies with discretion.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Coached team members on productivity strategies to accomplish challenging goals.
Resource Teacher
District 66
07.2021 - Current
- Increased student understanding by utilizing various teaching methods and adapting to individual learning styles.
- Enhanced student engagement by incorporating hands-on activities and group projects into lessons.
- Provided support for struggling students through targeted one-on-one instruction, improving overall class performance.
- Collaborated with colleagues to develop interdisciplinary units, promoting a well-rounded education for all students.
Senior Caregiver
Care.com
02.2012 - 04.2021
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Assisted patients with daily living activities, medication management including insulin shots, ensuring their safety and wellbeing.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
Online Teacher
Georgia Cyber Academy
07.2018 - 06.2020
- Enhanced student learning experiences by incorporating multimedia resources and interactive activities into lessons.
- Boosted student retention rates by developing a clear and concise curriculum tailored to individual learning abilities.
- Implemented innovative strategies for assessing students'' progress, resulting in improved academic performance across the board.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering a comprehensive understanding of subject matter.
- Utilized various online platforms for efficient lesson delivery, creating engaging virtual classroom environments that accommodated diverse learning styles.
- Managed time effectively when juggling multiple tasks such as grading assignments, preparing lectures, and answering student inquiries promptly.
- Promoted digital literacy among students by integrating relevant software tools into coursework, preparing them for future educational or career pursuits in the digital age.
Program Director/Client Consultant
Jenny Craig
04.2013 - 03.2017
- Led client education seminars
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Increased client satisfaction with proactive communication and active listening
- Closed on sales that matched client to specific program, that best met individual goals.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Education
Master of Arts - Administration
Lewis University
Romeoville, IL05.2008
Associate of Arts - Spanish Language And Culture
Estrella Community College
05.2025
Master of Arts - Counseling
Lewis University
Romeoville, IL05.2006
Master of Science - Special Education
Dominican University
05.2001
Skills
- Creative Problem Solving
- Administration knowledge
- Staff Development
- Organizational Leadership
- Regulatory Compliance
- Operations Oversight
Accomplishments
* grade level leader
* served on mental health team
* social emotional learning coordinator
* gifted learning coordinator
* served on learning and culture leadership cabinet
Certification
- Health Coach, Edge School- 2022
- 500 Hr Yoga Instructor, Edge School-2000
Conversational/Intermediate Spanish
I am currently enrolled in a Spanish Language and Cultures Program at my local community college, as a part of being a life-long learner.
Languages
Spanish
Limited Working
Timeline
Resource Teacher
District 66
07.2021 - Current
Online Teacher
Georgia Cyber Academy
07.2018 - 06.2020
Program Manager
Grace Holistic Center for Education
09.2015 - 06.2017
Program Director/Client Consultant
Jenny Craig
04.2013 - 03.2017
Senior Caregiver
Care.com
02.2012 - 04.2021
Master of Arts - Administration
Lewis University
Associate of Arts - Spanish Language And Culture
Estrella Community College
Master of Arts - Counseling
Lewis University
Master of Science - Special Education
Dominican University
- Health Coach, Edge School- 2022
- 500 Hr Yoga Instructor, Edge School-2000
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