Jennifer Fetrow
Dillsburg,PA
Summary
Professional manager skilled in leading healthcare teams and optimizing practice operations. Proven ability to enhance patient care and streamline workflows. Focused on team collaboration and adaptable to changes necessary to help grow and support our oncology program within UPMC Hillman Cancer Center.
Overview
22
22
years of professional experience
Work History
Senior Practice Manager
UPMC Hillman Cancer Center
09.2024 - Current
- Currently overseeing day-to-day operations of two busy oncology clinics, when combined, completed over 14,000 patient visits last year
- Coordinated efforts with clinical manager to ensure seamless collaboration towards shared goal of providing excellent patient care
- Boosted operational efficiency by collaborating with clinical manager to organize evening hours in clinic and infusion center to address increasing number of patients needing treatment. By adjusting staff and provider schedules, we were successful in opening up 7.5 additional hours per week of chair time to accommodate patients as well as offering evening appointments in clinic.
- Cultivated strong relationships with industry professionals, fostering trust and loyalty for long-term partnerships including ongoing partnership with ImpediMed which contributed to successfully increasing volume of measurements by 50%.
- Enhanced patient satisfaction by streamlining processes and implementing efficient practice management strategies.
- Championed a culture of continuous learning within the practice, promoting professional development opportunities for all employees which included two medical assistants successfully enrolling in UPMC Shadyside School of Nursing and promoting numerous medical assistants and patient service representatives through UPMC Career Ladder.
- Ensured regulatory compliance in all aspects of practice management operations through diligent monitoring. Successfully implemented plan to meet compliance regulations to convert clinics to hospital-based practices.
Practice Manager
UPMC Hillman Cancer Center
09.2020 - 09.2024
- Managed daily practice operations to optimize appointment scheduling by adjusting templates accordingly to demands. Created new visit types in EMR to create efficiency in the schedule.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently including creation of remote authorization team to support high volume demands.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Coordinated with physicians to optimize schedule utilization above 90% consistently and maximize daily patient flow.
Administrative Assistant - Associate
UPMC Pinnacle
06.2018 - 09.2020
- Responsible for managing scheduling of all referrals, procedures, and imaging ordered by physicians in office
- Along with scheduling procedures and imaging studies, this position required direct coordination with insurance companies to obtain authorization
- Position required close interaction with physicians in order to ensure that their orders were scheduled in a timely fashion
- Improved document organization with well-maintained filing systems that allowed for easy access to information when needed.
- Handled high volume phone calls professionally, directing inquiries to appropriate parties or taking detailed messages as necessary.
Medical Transcriptionist
M*Modal
01.2006 - 01.2018
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Graduated to Tier II transcriptionist which includes transcribing clinical reports as well as emergency room reports
- Responsible for researching answers to questions using available resources including approved medical websites and books
- Strong organizational skills as this produced more accurate reports
Clerk
AES/PHEAA
01.2003 - 01.2006
- Responsibilities included answering phones, researching answers to customers’ questions, sending letters, filing and sorting letters
- Promoted to School/Lender line which included answering phone calls from colleges, universities, and lenders in professional manner
- Awarded for outstanding customer service skills
- Worked directly with training supervisor to assist in training new employees
Education
Certificate - Medical Transcription
Career Step
01.2006
BS - Business Management
West Chester University
West Chester, PA01.2001
Academic Diploma -
Red Land High School
Lewisberry, PA01.2001
Skills
- Innovation and creativity
- Operational efficiency
- Steadfast commitment
- Interpersonal communication
- Employee skill enhancement
- Efficient resource utilization
- Analytical problem-solving
- Workflow efficiency
- Conflict resolution
- Workplace professionalism
Accomplishments
- Collaborated with team of 5 practice manager in the development of SOPs for our Medical Assistants.
- Currently supervising team of 27staff members and 9 providers.
QUALIFICATIONS
- Seventeen years of experience in the medical field with the past 4 years as the practice manager of two busy medical oncology offices.
- Exceptional problem-solving skills.
- Effective skills in building interpersonal relationships with staff, leadership, and industry professionals.
- Knowledgeable in regulations set forth by entities such as The Joint Commission to ensure patient safety.
- Proficient with Epic, PACS, StrataJazz, and Microsoft Office including Word/Excel.
Timeline
Senior Practice Manager
UPMC Hillman Cancer Center
09.2024 - Current
Practice Manager
UPMC Hillman Cancer Center
09.2020 - 09.2024
Administrative Assistant - Associate
UPMC Pinnacle
06.2018 - 09.2020
Medical Transcriptionist
M*Modal
01.2006 - 01.2018
Clerk
AES/PHEAA
01.2003 - 01.2006
Certificate - Medical Transcription
Career Step
BS - Business Management
West Chester University
Academic Diploma -
Red Land High School
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