Overview
Work History
Education
Timeline
Jennifer Feuerstein

Jennifer Feuerstein

Operations And Support Specialist
Portland,OR

Overview

12
12
years of professional experience
6
6

Years people Managment

3
3

Project managment

Work History

Customer Service Representative

jenInk
Portland, Oregon
12.2024 - Current
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.

Business Operations Manager

Edge solutions group
Santa Monica , Ca
02.2018 - 02.2019
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Maximized revenue generation through effective sales strategies and market analysis insights.
  • Facilitated seamless communication between departments to foster collaboration on shared objectives.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.

Supervisor of Administrative Services, North Eastern Region

Hazelden Betty Ford Foundation
01.2016 - 07.2017
  • Provided overview of outpatient behavioral health care facility located in Chelsea and Tribeca.
  • Senior Project manager/ East Coast Facilities/ medical software transition and training
  • Initiated volunteer program with EPRA ( employee placement program for recovering alcoholics and managed newly sober volunteers to develop skills necessary to get back to work, or empower and build confidence
  • Compliance and prep for Federal and state audit (OASAS and Joint Commission)
  • Worked with families to assist in “letting go” and facilitating their own education or Alanon 12 step meetings if necessary
  • Over see both reception, support staff and facilities for two behavioral health facilities in mid-town and downtown locations
  • Assist Executive Director coordinating meetings, travel and events
  • Multiple project and calendar management
  • Emergency Management implementation and documentation
  • Purchasing, coding and finance approval
  • IT & Telecom Liaison
  • Developed Volunteer program
  • Developed HR on boarding and termination protocol that was site specific to NYC
  • Supervised four administrative support staff and facilities management of multile vendors for downtown site
  • Outpatient Behavioral Health Care Facility (Chelsea and Tribeca)

Office Manager Consultant

Iridium Development
07.2015 - 09.2015
  • Company Overview: Start up upscale boutique General Contracting Company
  • Set up office infrastructure and organizational protocol
  • Managed all necessary internal facility correspondence and issues
  • Equipment maintenance
  • Calendar management ( personal and business)
  • Start up upscale boutique General Contracting Company

Director of Office Operations

New York Genome Center
12.2012 - 02.2015
  • Company Overview: Biotechnology
  • Collaboratively executed the expansion of a 20-employee company, to a 130-employees
  • Recruiting and staffing logistics;
  • Organizational and space planning and seating;
  • Performance management and improvement systems;
  • Employee orientation, onboarding development, and training
  • Oversaw office relocation & implementation of telecom set up and A/V installation for a 150,000 sq foot facility
  • Participated on LEED certification
  • Managed 12 full time administrative support staff personnel in various departments as well as front end IT support staff and partial facility staff
  • Developed and maintained staff seating, office/ lab and cubicle set up
  • Oversaw front reception
  • Capital procurement and budgets
  • Managed subtenant administrative protocol, facility requests and security
  • Management of facility staff (porters and engineers- assisting in state and federal regulatory compliance and safety protocol.)
  • All repairs of office equipment
  • Establishes security clearance and oversaw purchasing approval
  • Scheduled large scale deliveries and signage in compliance with state and Federal building codes and laboratory rules ( Bio-1, 2 and CLIA labs)
  • Biotechnology

Global Client Service Manager

NYC Navigator
02.2010 - 11.2012
  • Company Overview: International Relocation Company
  • Worked with multiple high level executives for a boutique International Relocation Company
  • Worked with employees in multiple time zones; worked with multiple calendars in multiple time zones
  • Prior to arrival, conducted needs assessment with executive and or spouse, via phone consultation
  • Served as key point of contact until their arrival to US
  • Assisted transitioning from corporate housing to permanent residence
  • Reviewed rental leases and advised where necessary
  • Established new vendor relationships; negotiated referral fees that resulted in an increase in company revenue by 10%
  • Screened and worked with local real estate brokers to facilitate and attend home searches within tri-state area
  • Conducted home inspections
  • Recruiting and Exit Interviewing
  • International Relocation Company

Office Manager/ Assistant to Clinical Director

Hazelden Foundation
05.2004 - 02.2010
  • Established satellite outpatient healthcare rehabilitation unit in New York City
  • Phone screening and scheduling interviews
  • (Intake)
  • Back up to Financial Case Manager
  • Managed front reception and high volume switchboard
  • Onboarding of new hires
  • New hire safety and compliance trainings
  • Office maintenance including ordering supplies and overall repairs including HVAC monitoring
  • Coordinated IT set up and telecom installation
  • Managed medical record requests and audit preparation
  • Organized special events, board meetings and industry lecture symposiums
  • Responsible for maintaining OASAS license from the State of New York
  • (medical record review and prep with clinical staff)
  • Received training and strategized implementation for Joint Commission accreditation (JACO)
  • Corporate goal was to increase the level of acceptable insurance for our clients
  • The process of becoming JACO accredited reflected the organization’s commitment to meeting the highest level of safety performance standards

Education

Masters - Clinical Social Work

New York University

Bachelors - Fine Arts, Psych, Religion

Hunter College
01.1989 - 1 1993
GPA: graduated with honors

Certificate - Fine Arts

California Institute of the Arts
01.1986 - 1 1988
GPA: partial scholarship

Timeline

Customer Service Representative - jenInk
12.2024 - Current
Business Operations Manager - Edge solutions group
02.2018 - 02.2019
Supervisor of Administrative Services, North Eastern Region - Hazelden Betty Ford Foundation
01.2016 - 07.2017
Office Manager Consultant - Iridium Development
07.2015 - 09.2015
Director of Office Operations - New York Genome Center
12.2012 - 02.2015
Global Client Service Manager - NYC Navigator
02.2010 - 11.2012
Office Manager/ Assistant to Clinical Director - Hazelden Foundation
05.2004 - 02.2010
Hunter College - Bachelors, Fine Arts, Psych, Religion
01.1989 - 1 1993
California Institute of the Arts - Certificate, Fine Arts
01.1986 - 1 1988
New York University - Masters, Clinical Social Work

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Jennifer FeuersteinOperations And Support Specialist