Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Fieldsend

Rochester

Summary

With a proven track record at First Seacoast Bank, I excel in fostering stakeholder relationships and leading teams to success. My expertise in process improvement and regulatory compliance, coupled with exceptional team leadership and critical thinking skills, has significantly enhanced operational efficiency and client satisfaction.

Overview

15
15
years of professional experience

Work History

Vice President Loan Operations Manager

First Seacoast Bank
10.2020 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Created succession plans to provide continuity of operations during leadership transitions.

AVP - Loan Operations Supervisor

First Seacoast Bank
03.2019 - Current

AVP Loan Operations Manager

Bank of New Hampshire
05.2018 - 02.2019

Loan Operations Supervisor

Bank of New Hampshire
12.2016 - 05.2018

Assistant Loan Operations Supervisor

Bank of New Hampshire
05.2015 - 12.2016

Loan Operations Representative

Bank of New Hampshire
01.2012 - 05.2015

ACH Specialist

New Hampshire Federal Credit Union
01.2010 - 01.2012
  • Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
  • Facilitated cross-functional collaboration between departments involved in ACH processing, fostering a collaborative work environment.
  • Maintained up-to-date knowledge of industry trends, participating in professional development opportunities such as conferences and workshops.
  • Collaborated with internal departments to resolve ACH-related issues promptly, ensuring customer satisfaction and timely processing.

Education

Associate of Arts - Business Administration

Southern New Hampshire University
Hooksett, NH
06-2015

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Complex Problem-solving
  • Process improvement
  • Policy and procedure development
  • Rules and regulations

Timeline

Vice President Loan Operations Manager

First Seacoast Bank
10.2020 - Current

AVP - Loan Operations Supervisor

First Seacoast Bank
03.2019 - Current

AVP Loan Operations Manager

Bank of New Hampshire
05.2018 - 02.2019

Loan Operations Supervisor

Bank of New Hampshire
12.2016 - 05.2018

Assistant Loan Operations Supervisor

Bank of New Hampshire
05.2015 - 12.2016

Loan Operations Representative

Bank of New Hampshire
01.2012 - 05.2015

ACH Specialist

New Hampshire Federal Credit Union
01.2010 - 01.2012

Associate of Arts - Business Administration

Southern New Hampshire University

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Jennifer Fieldsend