Jennifer Findley
Philippi,WV
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
29
29
years of professional experience
Work History
Food Truck Owner
Self-employeed
04.2020 - 11.2024
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Supervisor
Bank Of America
02.2010 - 02.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Restaurant Bar Manager
Lonestar Steak Saloon
07.2002 - 02.2009
Restaurant Bar Manager
Brigham City Country Club
03.1996 - 03.2001
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Education
High School Diploma -
Grafton High School
Grafton, MA06.1990
Skills
- Operations Management
- Process Improvement
- Strategic Planning
- Goal oriented
- Training and mentoring
- Customer service
- Staff management
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Decision-making
Timeline
Food Truck Owner
Self-employeed
04.2020 - 11.2024
Supervisor
Bank Of America
02.2010 - 02.2020
Restaurant Bar Manager
Lonestar Steak Saloon
07.2002 - 02.2009
Restaurant Bar Manager
Brigham City Country Club
03.1996 - 03.2001
High School Diploma -
Grafton High School
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