Jennifer Fink
Charlotte,NC
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
30
30
years of professional experience
Work History
Relationship Manager
Automotive Finance Corporation
11.2007 - Current
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Complied with established internal controls and policies.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Excellent communication skills, both verbal and written.
Dealer Account Manager
Ford Credit
09.1994 - 03.2007
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted product training sessions for dealership staff, ensuring thorough understanding of features and benefits.
- Monitored industry trends to inform sales strategies and adjust tactics as needed.
Education
Bachelor of Science - Finance
Fairfield University
Fairfield, CTSkills
- Relationship Building
- Risk Management
- New business generation
- Adaptable to market fluctuations
- New Business Development
- Staff Training
- Client Relationship Management
- Staff Management
- Goal Setting
- Sales proficiency
- Strategic Planning
- Collections Actions
- Loss Mitigation
- Relationship building and management
- Analytical Problem Solving
Timeline
Relationship Manager
Automotive Finance Corporation
11.2007 - Current
Dealer Account Manager
Ford Credit
09.1994 - 03.2007
Bachelor of Science - Finance
Fairfield University
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