Jennifer Finke

• Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
• Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
• Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
• Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Managed high call volume with exceptional professionalism and efficiency.

Plan, design and execute lead generation campaigns

• Manage and develop team of 10 Lead Generation Specialists
• Lead development and management process improvement
• Strategically cultivate and sustain relationships between Lead Gen and all Inside and Outside Sales VP’s, DOS’s, and Management as well as staff
• Collaborate with Sales, Sales Operations and Marketing on campaigns and projects
• Create overall vision for future of Lead Generation team
• Cultivate and sustain relationships with all company Marketing and group Product Managers
• Hire, train, and develop new and existing employees
• Utilize Lead Generation as a bridge to fix the gap between Sales and Marketing
• Develop and implement training program for Lead Generation Team
• Assist Marketing Directors and Managers with set up guidance, company utilization and enhancement of marketing automation tools

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.