Jennifer Finley
Work From Home Customer Representatives
Morrow,GA
Overview
11
11
years of post-secondary education
4
4
years of professional experience
Work History
Material Handler
UPS
Morrow, GA
01.2020 - 11.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Transported inventory items to appropriate locations.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Customer Service Representative
Goodwill
Morrow, GA
01.2016 - 06.2019
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Regularly exceeded daily sales and product add-on quotas.
Education
GED -
QUEENS CUNY
QUEENS NY 03.2010 - 03.2021
Skills
Warehouse operations
Assembly and production
Material packaging
Equipment monitoring
Equipment operation
Stock management
Complaint resolution
Sales expertise
Credit card processing
Medical terminology knowledge
Creative problem solving
Multi-line phone talent
Good listening skills
Money handling abilities
Timeline
Material Handler
UPS
01.2020 - 11.2020
Customer Service Representative
Goodwill
01.2016 - 06.2019
GED -
QUEENS CUNY
03.2010 - 03.2021