Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
JENNIFER FINNERTY
Pleasant Hill,IA
Summary
Overview
17
years of professional experience
1
Certification
Work History
Red Lobster Restaurant
FOH Manager
06.2019 - Current
Job overview
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Hussmann Services (Manpower)
Service Biller
12.2021 - 04.2023
Job overview
- Received batches of service tickets.
- Gathered/Printed supporting documents needed for invoicing.
- Received PO's (Subcontractor Invoices, Edits, etc.) .
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Responded to customer concerns and questions on daily basis.
Unity Point Clinic, Ingersoll
Patient Service Rep.
10.2019 - 10.2021
Job overview
- Collected payments, issued receipts and reconciled daily receivable activity for deposits.
- Opened and/or closed the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Unity Point Clinic, Medical Oncology and Hematology
Payment poster/Billing
06.2015 - 07.2019
Job overview
- Posted all incoming payments to patient accounts from all insurance companies and personal patient payments
- Met daily and monthly deadlines, ran reports, checked balances
- Made sure payments were coming in as scheduled to be downloaded
- Scanned and sorted all documents.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
- Accurately posted payments and adjustments both electronically and manually.
- Proactively identified potential underpayments from insurers and took appropriate actions to rectify discrepancies swiftly.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Unity Point Clinic, Norwalk & Cardiology
Patient Service Rep
11.2007 - 06.2015
Job overview
- Effectively and proficiently scheduled daily appointments and maintained daily schedules for the physicians within the clinic
- Routed all incoming calls to the appropriate staff member or take messages according to office procedure
- Verify and scan all pertinent information into the electronic health record
- Collect copays and outstanding balances.
- Collected payments, issued receipts and reconciled daily receivable activity for deposits.
- Opened and/or closed the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Education
Des Moines Area Community College Des Moines, IA
40 credits towards Associates Degree
University Overview
Barry Goldwater H.S. Phoenix, AZ
GED
01.1990
University Overview
Skills
- Scheduling Staff
- Complaint Handling
- Guest Relations
- Policy Enforcement
- Training and mentoring
- Health and Safety Regulations
- Training and coaching
- Food Safety Compliance
- Task Delegation
- POS system operations
- Hiring
- Performance Evaluation
- Upselling strategies
- Workflow Planning
Computersystems
Computersystems
POS System
Allscripts
Citrix
EMR
Professionalreferences
Professionalreferences
- Michelle Merta, 515-422-3326, 10 yrs
- Stacy Carroll, 602-809-0441, 21 yrs
- Le-Ann McVey, 641-745-9867, 38 yrs
Expertisehighlights
Expertisehighlights
- Communication
- Daily Charges and Payment Posting
- Staff Monitoring
- Ability to Multi-task
- Customer Relations/Service
- Problem Solving
- Training/Education
- Schedule Maintenance
- Invoicing
- Billing
Certification
- Serv Safe Certified
Timeline
Service Biller
Hussmann Services (Manpower)
12.2021 - 04.2023
Patient Service Rep.
Unity Point Clinic, Ingersoll
10.2019 - 10.2021
FOH Manager
Red Lobster Restaurant
06.2019 - Current
Payment poster/Billing
Unity Point Clinic, Medical Oncology and Hematology
06.2015 - 07.2019
Patient Service Rep
Unity Point Clinic, Norwalk & Cardiology
11.2007 - 06.2015
- Serv Safe Certified
Des Moines Area Community College
40 credits towards Associates Degree
Barry Goldwater H.S.
GED
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