Jennifer Fischer
IS Field Service Technican
Augusta,GA
Summary
A technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Experienced Field Service Professional with a strong focus on troubleshooting and maintaining complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
8
8
years of professional experience
4
4
CompTia Certifications
Work History
IS Field Service Technician
Piedmont Healthcare (Augusta Hub)
04.2022 - Current
Efficiently communicate with customers and team members daily
- Handle approximately 30-40 incidents and service requests in timely manner weekly
- Take care of Patch Releases in SCCM for legacy system and end-point devices
- Provide support and aid with end-point devices and virtualized environments
- Respond to system issues and successfully complete scheduled projects and tasks
Lead Access Coordinator
Piedmont Healthcare (Augusta Hub)
02.2019 - 04.2022
- Managed ten employees in six separate locations with duties to include scheduling personnel, addressing and resolving customer complaints, and patient insurance verification
- While carrying-out audits, identified and corrected insurance errors
- Maintained communication with leadership seeking advice and providing feedback on day to day issues
- Provided feedback to team regarding questions or concerns around policies and procedures
- Managed customer relations for approximately 300-400 patients weekly
Access Coordinator
Piedmont Healthcare (Augusta Hub)
05.2016 - 02.2019
- Performed patient information verification, confirmed that insurance plans applied to visits and collection of payments for approximately 300 patients weekly
- Processed Insurance Errors and Complaints
- Communicated with leadership and referring physician offices about schedules and medical records
- Troubleshoot registration issues
Education
Bachelor of Science - Network Engineering and Security
Western Governors University
Salt Lake City, UT09.2025
Associate of Applied Science - Computer Technology Emphasis in Networking
Aiken Technical College
Graniteville05.2023
Skills
- Remote Technical Support
- Hardware and Software Installation
- Software Updates
- Hardware upgrades
- Mobile Device Management
- Printer setup and repair
- Multiple operating system experience
- Teamwork and Collaboration
- Microsoft Office and O365
- Workflow management
- Issue escalation
- Interdepartmental collaboration
Certification
Cybersecurity Networking Certificate
Linux LSI Essentials Certificate
CompTia A+
CompTia Network+
CompTia Security+
CompTia Cloud +
Additional Information
Phi Theta Kappa Inductee 2018
National Society of Leadership and Success Inductee 2025
Recognition
I was recognized by the CEO of Piedmont Augusta for my responsiveness and great attitude while collaborating with a fellow co-worker to achieve a resolution on an issue. I have also received numerous kudos from my manager for my dedication while working with others.
Leadership Experience
Former Lead Access Coordinator for University Hospital for a total of 2 years, and former Patient Service Representative Supervisor for Doctors Care for a total of 4 years.
References
- Michael Karp, IS Field Services and Logistics Manager, Piedmont Healthcare, 706.294.5028
- Kristin Banks, Nuclear Technologist, VA Medical Center, 706.550.5149
- Patrice Lofton, Former Access Coordinator, University Hospital, 706.589.0745
Timeline
IS Field Service Technician
Piedmont Healthcare (Augusta Hub)
04.2022 - Current
Lead Access Coordinator
Piedmont Healthcare (Augusta Hub)
02.2019 - 04.2022
Access Coordinator
Piedmont Healthcare (Augusta Hub)
05.2016 - 02.2019
Bachelor of Science - Network Engineering and Security
Western Governors University
Associate of Applied Science - Computer Technology Emphasis in Networking
Aiken Technical College
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