Jennifer Fischer
Charlotte,NC
Summary
Web professional with over 10 years of experience in UX/UI design, content strategy, and digital platform management. Proven track record in delivering user-centered solutions and enhancing website traffic, engagement, and usability. Expertise in leading cross-functional teams and managing client relations to achieve strategic goals. Committed to inclusive design and driving measurable outcomes through innovative project management. Dynamic professional with a strong foundation in CMS expertise and digital strategy. Skilled in managing multiple deliverables, enhancing UX, and ensuring accessibility compliance. Committed to leveraging expertise to drive impactful results in digital content management.
Overview
11
11
years of professional experience
Work History
UX Manager – Accessibility Team
Bank of America (Contract via Experis)
Charlotte, NC
09.2025 - Current
- Redesigned internal accessibility training portal to improve usability and WCAG compliance.
- Enhanced UX in training videos, ensuring clarity and inclusivity.
- Managed multiple deliverables for the Accessibility team, creating trackers, briefs, and timelines.
- Partnered with XD, product, and accessibility specialists to translate input into actionable plans.
Senior Web & UX/UI Manager
EAB
01.2023 - 01.2025
- Designed and coded landing pages and microsites in WordPress, optimizing for responsiveness and conversion.
- Implemented GA4 tracking and SEO enhancements, increasing organic traffic by 40%.
- Collaborated with developers to migrate content and establish reusable templates for scalable design systems.
Web Editor (Contract via Hinge Talent)
Gallagher
01.2022 - 01.2023
- Built and tested Sitecore pages with HTML/CSS, ensuring accessibility and responsive design.
- Conducted QA/UAT and implemented performance improvements to reduce load times and improve usability.
- Managed 10 to 15 concurrent Sitecore CMS projects, ensuring consistent delivery across all initiatives.
- Launched Malta regional website under tight deadlines, meeting project requirements effectively.
Web & Digital Content Manager
Providence Day School
Charlotte, NC
01.2015 - 01.2022
- Oversaw website updates and ensured accurate information presentation.
- Managed a portfolio of websites and digital platforms, ensuring content reflected institutional mission and values.
- Spearheaded site redesigns and migrations using focus group insights and usability testing.
- Designed first Virtual Admissions Open House during COVID, increasing applicants by 20%.
- Developed campaign microsites and admissions portals in WordPress, aligning UX/UI with institutional goals.
- Created reusable page templates and documented standards to streamline future site updates.
Education
Bachelor of Arts - Psychology
University of North Carolina Wilmington
Wilmington, NC05-2003
Skills
- CMS expertise: WordPress and Sitecore
- HTML/CSS
- Site migration and redesign
- Cross-functional team leadership
- Stakeholder engagement and communication
- Design tools: Figma and Adobe Creative Cloud
- Project management and digital strategy
- Digital marketing and SEO optimization
- Accessibility training and compliance
- User experience design
Timeline
UX Manager – Accessibility Team
Bank of America (Contract via Experis)
09.2025 - Current
Senior Web & UX/UI Manager
EAB
01.2023 - 01.2025
Web Editor (Contract via Hinge Talent)
Gallagher
01.2022 - 01.2023
Web & Digital Content Manager
Providence Day School
01.2015 - 01.2022
Bachelor of Arts - Psychology
University of North Carolina Wilmington