Jennifer Fishe
Marrero
Summary
Store Manager with extensive experience at PJs Coffee Of New Orleans, excelling in customer service and team leadership. With the ability of reducing staff turnover through effective coaching and positive reinforcement. Skilled in cash management and problem-solving, fostering a positive environment that enhances customer satisfaction and employee engagement.
Overview
15
15
years of professional experience
Work History
Store Manager
PJs Coffee Of New Orleans
11.2020 - 10.2025
- Led daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff in barista techniques and store policies.
- Facilitated team meetings to encourage communication, collaboration, and performance improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Barista
PJs Coffee Of New Orleans
07.2010 - 11.2020
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Trained new staff on equipment operation and beverage preparation techniques..
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
West Jefferson Highschool
Harvey, LASkills
- Customer service
- Store operations
- Multitasking and organization
- Problem-solving
- Friendly and positive
- Team leadership and coaching
- Cash management
- Shift scheduling
Timeline
Store Manager
PJs Coffee Of New Orleans
11.2020 - 10.2025
Barista
PJs Coffee Of New Orleans
07.2010 - 11.2020
High School Diploma -
West Jefferson Highschool