Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Jennifer Fitzpatrick

Riverview,FL

Summary

I bring extensive experience in customer and client services, complemented by transferable skills in management

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Front Desk /Safety and Security Manager

Freedom Plaza
04.2024 - Current
  • Conducted regular audits on safety equipment, ensuring proper maintenance and compliance with industry standards.
  • Created detailed incident reports to be used in identifying patterns, preventing future occurrences, or supporting insurance claims when necessary.
  • Enhanced security measures for company assets through the integration of advanced surveillance systems and access control protocols.
  • Developed training materials and facilitated group sessions on topics such as workplace violence prevention, emergency response procedures, and first aid/CPR certification.
  • Coordinated with external vendors for the installation or maintenance of security equipment such as cameras, alarms, or access control systems.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

Administrative / Coordinator / Management

STH Windows & Doors
02.2023 - 04.2024
  • responsible for all entry of information into our CRM.
  • provide administrative office support to our entire team, cross trained in different departments/roles with similar duties or assist with other business needs as required.
  • creating and executing schedules, communicating with staff, or clients that need assistance and keeping organize records
  • Ordering products, office supplies and also working with clients and companies with Warranty issues
  • Leadership skills, directing, and overseen a team
  • Answering emails, managing schedules, faxing, filing, scanning, multitasking, various phone lines, and multiple screens at one time
  • Accounts receivable, and accounts payable
  • Also, managing the show room for customers.

Retail sales Manager

Mimmic
05.2020 - 04.2023
  • Greeting customers, Overseeing the daily operations of the store, making sure it runs, smoothly, and effectively
  • Duties include motivating sales teams, creating business strategies, developing promotional materials, and training new staff, ordering office supplies, answering calls.
  • Communication, Reliability and Team management.
  • Completing and filing paperwork for new hires, Processing payroll, Planning events
  • Preparing training materials
  • Creating or distributing marketing materials, Completing appropriate paperwork for licensing or legal requirements
  • Recording employee accomplishments, Handling expenses and managing budgets, ordering supplies

Officer

G4S
12.2018 - 10.2020
  • Ensures the safety of people, objects, or buildings, either in person, or via security cameras, as there are many types of threats and dangers.
  • Maintain Security within the facility and oversees the health and safety of staff and inmates
  • Book inmates, search, fingerprint, photograph
  • Physically Inspect the floor and cell's, patrol around the building, perimeter and premises, and monitoring video surveillance system.
  • Supervised inmates at all times de-escalate conflicts between inmates and help preserve peace in order
  • Writes reports and managed daily logs.

Dispatcher / Driver / Administrative Assistant

WNY Bus Co.
08.2015 - 08.2018
  • Provides administrative office support to the entire team. Great clients and staff. Order supplies, Address, problems, and request by transmitting information or providing solutions
  • multitasking with the use of the radio, phone, or computer to send proper vehicles to the appropriate locations
  • Leadership and managing the staff and operations.
  • Answer phones, file, computer skills, word, excel
  • Also complied with state rules and regulations.
  • Forms and records such as transit routing updates, time sheets.
  • Arrange schedules and dispatch as a new request come in, prioritize dispatch assignments, inform customers changes of schedule as needed, maintain knowledge of local geography.
  • Escalate issues as needed

Bus Driver/ Dispatcher Assistant Manager

Carrier Coach
09.2010 - 07.2015
  • Maintain schedules for field employees.
  • arrange schedules and dispatch as a new request to come in.
  • Ensures all service reports I received in time to be processed according to established policies.
  • Receiving emergency and non-emergency calls and recording significant amount of information, addressing problems and requests by transmitting information or providing solutions
  • Making sure everyone follows, and I'll tell Tee and our up-to-date with the New York State regulations
  • Complied with city, county, and state traffic rules and regulations with no incidents.
  • Ensured safe transportation of 40 children to and from school.
  • Documented various forms and records, such as transient routing updates, time sheets, field trip forms, and incident/ accident reports.

Education

Phlebotomy Certification -

Trocaire College
01.2014

Associates degree in NY State criminal justice -

Bryant & Stradon College
01.2011

NY State general diploma -

Frontier Senior High School
01.1998

Skills

  • Communication, and leader ship
  • Multitasking, and problem-solving
  • NY State commercial driver license
  • Attention to detail, and management skills
  • Interpersonal skills, computer, skills, and time management
  • Workplace safety
  • Security policies
  • Security management
  • Security audits
  • Safety inspections

References

Available upon request

Training

  • Therapeutic Crisis Intervention training
  • Incident Command system 100 training
  • National Incident Management System 700 training

Timeline

Front Desk /Safety and Security Manager

Freedom Plaza
04.2024 - Current

Administrative / Coordinator / Management

STH Windows & Doors
02.2023 - 04.2024

Retail sales Manager

Mimmic
05.2020 - 04.2023

Officer

G4S
12.2018 - 10.2020

Dispatcher / Driver / Administrative Assistant

WNY Bus Co.
08.2015 - 08.2018

Bus Driver/ Dispatcher Assistant Manager

Carrier Coach
09.2010 - 07.2015

Associates degree in NY State criminal justice -

Bryant & Stradon College

NY State general diploma -

Frontier Senior High School

Phlebotomy Certification -

Trocaire College

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