Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Flack

Elizabethtown,KY

Summary

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Housekeeper

Super 8 Motel
05.2010 - 05.2014
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Housekeeping Coordinator

Comfort Inn Atrium Gardens
04.2003 - 04.2005
  • Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
  • Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
  • Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
  • Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
  • Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
  • Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
  • Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Increased employee performance through effective supervision and training.

Sales/Stockroom Associate

JCPenney
09.1998 - 04.2003
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Garden Grove High School
Garden Grove, CA
06.1998

Skills

  • Supply Inventory Management
  • Cleaning Techniques
  • Laundry Management
  • Restroom Detailing
  • Customer Service
  • Guest Relations
  • Teamwork
  • Supply Replenishment
  • Multitasking and Prioritizing

Timeline

Housekeeper

Super 8 Motel
05.2010 - 05.2014

Housekeeping Coordinator

Comfort Inn Atrium Gardens
04.2003 - 04.2005

Sales/Stockroom Associate

JCPenney
09.1998 - 04.2003

High School Diploma -

Garden Grove High School

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Jennifer Flack