Jennifer Flanagan
Brownsville
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hiring and Recruiting Manager
Apache
Sweeny
08.2023 - 03.2025
- Facilitated the onboarding process by providing new hire orientation sessions.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Advised management on trends in the industry that could affect future hiring needs.
- Drafted job descriptions, postings, and advertisements for open positions.
- Reported on workplace health and safety compliance to superiors.
- Created and implemented employee retention strategies.
- Scheduled meetings with employees to address concerns and grievances.
- Developed employee orientation and training programs for new hires.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Assigned tasks to appropriate personnel based on their skill level and availability.
Medical Provider
Agua Cristalina
Harlingen
11.2016 - 08.2023
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Monitored vital signs such as blood pressure and temperature.
- Responded promptly to emergency situations involving clients.
- Maintained accurate records of patient care services provided.
- Kept up-to-date knowledge on current trends in home health care practices.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Managed client's schedule of doctor's appointments, therapies.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Administered medications in accordance with physician instructions.
- Planned optimal meals based on established nutritional plans.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Medical Assistant/Receptionist/Provider Customer Service Representative
Brownsville Dme
Brownsville
01.2021 - 11.2021
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Insurance Agent UHC
Teleperformance
Brownsville
11.2019 - 03.2021
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Inputted patient data into the electronic health record system.
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
Cashier/Retail Sales Associate
Bealls
Brownsville
06.2017 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customers' questions and provided information on store procedures or policies.
Education
Diploma - Medical Assistant
Brightwood College
Brownsville, TX07-2018
Skills
- Employee training
- Interviewing candidates
- Customer service
- Payroll management
- Onboarding processes
- Data analysis
- Patient care
- Vital signs monitoring
- Insurance verification
- HIPAA compliance
- Scheduling appointments
- Record keeping
- Phlebotomy
- Medical billing
- Medical office management
Languages
English
Professional
Spanish
Professional
Accomplishments
- Medical Assistant
- Medical Scheduling
- Insurance Verification
- CPR Certified
- Sales
Certification
- President's List Certificate
- Medical Assistant Diploma
Custom
References available upon request.
Timeline
Hiring and Recruiting Manager
Apache
08.2023 - 03.2025
Medical Assistant/Receptionist/Provider Customer Service Representative
Brownsville Dme
01.2021 - 11.2021
Insurance Agent UHC
Teleperformance
11.2019 - 03.2021
Cashier/Retail Sales Associate
Bealls
06.2017 - 01.2019
Medical Provider
Agua Cristalina
11.2016 - 08.2023
Diploma - Medical Assistant
Brightwood College