Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Custom
Timeline
Generic

Jennifer Flanagan

Brownsville

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hiring and Recruiting Manager

Apache
Sweeny
08.2023 - 03.2025
  • Facilitated the onboarding process by providing new hire orientation sessions.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Advised management on trends in the industry that could affect future hiring needs.
  • Drafted job descriptions, postings, and advertisements for open positions.
  • Reported on workplace health and safety compliance to superiors.
  • Created and implemented employee retention strategies.
  • Scheduled meetings with employees to address concerns and grievances.
  • Developed employee orientation and training programs for new hires.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Assigned tasks to appropriate personnel based on their skill level and availability.

Medical Provider

Agua Cristalina
Harlingen
11.2016 - 08.2023
  • Managed household errands and other essential duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted regular assessments to identify any changes in the client's condition or needs.
  • Monitored vital signs such as blood pressure and temperature.
  • Responded promptly to emergency situations involving clients.
  • Maintained accurate records of patient care services provided.
  • Kept up-to-date knowledge on current trends in home health care practices.
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Provided transportation to medical appointments and errands.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Managed client's schedule of doctor's appointments, therapies.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Administered medications in accordance with physician instructions.
  • Planned optimal meals based on established nutritional plans.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Medical Assistant/Receptionist/Provider Customer Service Representative

Brownsville Dme
Brownsville
01.2021 - 11.2021
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Organized patient charts before each day's clinic sessions began.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Insurance Agent UHC

Teleperformance
Brownsville
11.2019 - 03.2021
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Inputted patient data into the electronic health record system.
  • Verified insurance information prior to appointment booking.
  • Ensured compliance with HIPAA regulations when handling confidential information.

Cashier/Retail Sales Associate

Bealls
Brownsville
06.2017 - 01.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Diploma - Medical Assistant

Brightwood College
Brownsville, TX
07-2018

Skills

  • Employee training
  • Interviewing candidates
  • Customer service
  • Payroll management
  • Onboarding processes
  • Data analysis
  • Patient care
  • Vital signs monitoring
  • Insurance verification
  • HIPAA compliance
  • Scheduling appointments
  • Record keeping
  • Phlebotomy
  • Medical billing
  • Medical office management

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Medical Assistant
  • Medical Scheduling
  • Insurance Verification
  • CPR Certified
  • Sales

Certification

  • President's List Certificate
  • Medical Assistant Diploma

Custom

References available upon request.

Timeline

Hiring and Recruiting Manager

Apache
08.2023 - 03.2025

Medical Assistant/Receptionist/Provider Customer Service Representative

Brownsville Dme
01.2021 - 11.2021

Insurance Agent UHC

Teleperformance
11.2019 - 03.2021

Cashier/Retail Sales Associate

Bealls
06.2017 - 01.2019

Medical Provider

Agua Cristalina
11.2016 - 08.2023

Diploma - Medical Assistant

Brightwood College

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