Jennifer Flanders
Atlanta,GA
Summary
Highly organized and results-driven with a proven ability to prioritize and execute tasks effectively to meet project goals. Skilled in managing a high volume of incoming communications, responding to inquiries from vendors, sales teams, management, and colleagues with efficiency and professionalism. Adaptable and dedicated, consistently demonstrating a strong work ethic and a commitment to success.
Overview
21
21
years of professional experience
Work History
Account Management
Balta US
02.2024 - Current
- Manage EDI platforms for major retailer accounts, entering and monitoring orders in SAP
- Deliver clear, prompt, professional, and empathetic support to wholesale customers.
- Process manual orders from multiple portals with accuracy and attention to detail
- Resolve internal and external issues with urgency, coordinating with cross-functional teams as needed
- Monitor vendor portals for order and fulfillment updates to ensure timely processing
- Oversee eCommerce operations via Shopify and managed all drop shipment logistics
- Collaborate with logistics to provide buyers with up-to-date order and shipping information
- Communicate regularly with sales and warehouse teams to resolve inquiries and maintain workflow efficiency
Office Administrator /AP-AR
International Silver Nation
04.2019 - 02.2024
- Entered vendor invoices and employee expense reports for two companies using Sage and QuickBooks; processed payments via check, ACH, Melio, and Zelle
- Reconciled daily transactions, maintained vendor records, and communicated with vendors to ensure timely payments and resolve payment-related issues
- Managed bank deposits, petty cash, office mail distribution, and procurement of office supplies, snacks, and beverages
- Booked corporate travel and accommodations for trade shows and photo shoots; supported the CEO on various high-trust projects
- Performed HR tasks including drafting offer letters, onboarding new employees, updating personnel records, and managing benefits open enrollment
- Processed payroll for employees and contractors via ADP TotalSource and ADP Run; issued 1099s, tracked PTO/sick time, processed bonuses, and managed compensation changes
Administrative Sales Support
Shyan Inc
03.2012 - 04.2019
- Provided comprehensive support to sales representatives, including answering phones, responding to emails, data entry, scheduling sales appointments, and handling shipping inquiries
- Entered all sales orders, processed Net 30 customer approvals, and handled credit card transactions
- Coordinated the shipment and receipt of samples and line sheets to and from sales representatives
- Maintained weekly inventory and open-to-sell reports; prepared canceled style reports to assist in forecasting and planning
- Delivered administrative assistance to all sales team members to streamline daily operations
- Collaborated with the shipping department to prepare all UPS and FedEx shipping labels
Customer Account Specialist
Linda Segal Designs
02.2008 - 03.2012
- Processed order entry, invoicing, credit memos, and managed all return authorizations (issued and received)
- Oversaw Net 30 factored accounts, as well as credit card and COD (check on delivery) accounts
- Coordinated the distribution of samples and line sheets to sales representatives
- Prepared open-to-sell and inventory reports to support purchasing and sales decisions
- Handled all incoming calls and emails, providing excellent customer service
- Maintained warehouse organization and accuracy with weekly inventory reports
Customer Service Representative
Fabrizio Gianni Inc.
07.2004 - 02.2008
- Received and directed all incoming calls for the clothing line, ensuring prompt and professional communication
- Prepared, submitted, and invoiced sales orders with attention to accuracy and timely processing
- Provided product information and availability updates to both wholesale and retail clients
- Collaborated closely with the production manager and shipping department to ensure accurate and timely customer updates
- Issued and processed all return authorizations and credit memos
- Managed all Net 30, credit card, and COD accounts with a focus on account accuracy and payment tracking
Education
Daytona State College
Daytona Beach, FloridaSkills
- Order management
- EDI platforms
- Customer service
- eCommerce operations
- Vendor management
- Payment processing
- Data entry
- Office administration
- Invoice processing
- Accounts payable
- Accounts receivable
- Payroll processing
- Business travel
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Cross-functional collaboration
- Inventory management
- Logistics coordination
Timeline
Account Management
Balta US
02.2024 - Current
Office Administrator /AP-AR
International Silver Nation
04.2019 - 02.2024
Administrative Sales Support
Shyan Inc
03.2012 - 04.2019
Customer Account Specialist
Linda Segal Designs
02.2008 - 03.2012
Customer Service Representative
Fabrizio Gianni Inc.
07.2004 - 02.2008
Daytona State College
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