Jennifer Flasko
Daufuskie Landing,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Dedicated to becoming a valued employee team member while completing BBS with a focus on Finance. Lifelong commitment to community volunteerism in a variety of capacities with numerous organizations; including, but not limited to: Adult Literacy (Mercy Learning Center), Food Rescue (FRUS), Fabric preparation and sales (OWC, Burroughs Community Center), Community Refrigerator operations throughout NYC and Bridgeport CT (South Bronx Mutual Aid).
Overview
25
25
years of professional experience
Work History
Pastry Cook
Spice Market Restaurant
Manhattan, NY
05.2011 - 07.2012
- Prepared and plated all desserts for service within two minute window from order to service.
- Cleaned and sanitized pastry service station and kitchen areas, equipment, utensils, dishes, and silverware.
- Prepared and maintained mise en place during service for all components for dessert menu items.
- Measured ingredients required for specific food items being prepared.
- Cooked and baked all dessert menu components.
- Prepared all frozen and cold dessert menu components.
- Maintained stock counts before, during, and after active dessert service.
- Ensured that all food products were stored properly in accordance with health regulations.
- Operated ovens, mixers, grinders and other kitchen equipment as needed.
- Collaborated and prepared items for potential dessert menu options.
Account Manager
American Healthcare Indemnity Co.
Manhattan, NY
05.1999 - 03.2002
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted risk analysis for new and pre-existing accounts.
- Verified contract wording and compliance.
- Manually recreated all contracts and input account information into new software in the aftermath of 9/11/01 terror attacks.
Alternative Risk Underwriting Trainee
SCOR Reinsurance Co
Manhattan, NY
11.1995 - 08.1996
- Reviewed and processed contracts of reinsurance policies to ensure accuracy.
- Compiled and maintained records of insured individuals and businesses.
- Assessed risk factors associated with policy applications and ensured compliance with state regulations.
- Implemented and managed Sedlak software system to ensure integration of Alternative Risk contracts with ceding primary insurers.
- Generated and supplied Accounting reports.
Reinsurance Intern
The Home Insurance Co.
Manhattan, NY
02.1994 - 10.1995
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Supported senior staff members in the completion of complex projects within deadlines.
- Maintained accurate records of all activities performed throughout internship period.
- Supported various program activities, assisting with administrative tasks.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Created status reports on operational activities.
- Worked with fellow interns to create comprehensive Retrocession Abstracts Guide.
- Maintained positive working relationship with fellow staff and management.
Reinsurance Intern
Tokio Reinsurance Co (Tokio Marine & Fire)
, NY
07.1993 - 08.1993
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Participated in claims reviews to verify reinsurance coverage.
- Proofread documents before submitting them for review.
- Supported various program activities, assisting with administrative tasks.
Reinsurance Intern
Signet Star Reinsurance Co.
Florham Park, NJ
06.1993 - 07.1993
- Analyzed and verified reinsurance contract wording.
- Conducted risk analysis utilizing CATMAP software to more accurately assess and predict property damage caused by weather related incidents.
- Assisted in administrative tasks and filing for all department members.
Retail Sales Worker
Jeanette’s Gift Shop
Westfield, NJ
10.1988 - 12.1991
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Maintained store cleanliness and organization.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Performed inventory control activities such as counting stock items and restocking shelves.
- Verified that all pricing was accurate on products throughout the store.
- Processed returns, exchanges, and gift cards according to company policy.
- Reconciled daily sales receipts with cash drawer totals at end of shift.
- Organized promotional displays to maximize sales opportunities.
- Identified potential shoplifters through observation techniques.
- Adhered to security policies for handling money transactions.
- Assisted in training new employees on proper sales techniques.
- Handled customer complaints in a timely manner.
- Monitored customer traffic flow within the store.
- Developed relationships with regular customers for repeat business.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Conducted daily bank deposits and merchandise deliveries.
Cinema Attendant
Rialto Theatre
Westfield, NJ
09.1987 - 12.1988
- Controlled crowd movement within the lobby area while managing lines at concession stands.
- Prepared and served concession stand items.
- Adhered strictly to health and safety protocols while maintaining high standards of hygiene.
- Greeted customers and answered inquiries about movie showings and theatre policies.
- Cleaned and maintained the cinema lobby.
- Performed opening and closing duties such as counting money in cash registers, restocking items.
- Resolved customer complaints quickly and courteously when necessary.
- Ensured availability of all required supplies such as popcorn bags, candy boxes.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Managed cash and credit transactions and balanced registers after shifts.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Maintained positive working relationship with fellow staff and management.
Education
Grand Diploma of Pastry Arts -
French Culinary Institute
Manhattan, NY10-2010
Some College (No Degree) - Dietetics And Nutrition
Gateway Community College
New Haven, CTSome College (No Degree) - Insurance
College of Insurance (now St. John’s University)
Manhattan, NYSome College (No Degree) - Language Arts Education
Indiana University of Pennsylvania
Indiana, PALiberal Arts And General Studies
Union County Community College
Cranford, NJSkills
- Food Safety
- Food safety and sanitation
- Supply Ordering
- Recipe Development
- Baking techniques
- Kitchen Safety
- Quality Control
- Customer Service
- Ingredient Preparation
- Oven Operation
- Analytical Thinking
- Product Promotion
- Cooking Machinery Operation
- Commercial Food Production
- Opening and closing duties
- Basic Mathematics
- Professionalism
- Reliable and Responsible
- Clear Communication
- Active Listening
- Multitasking
- Goal Setting
- Problem-solving abilities
- Written Communication
- Task Prioritization
- Stock Rotation
- Interpersonal Communication
- Teamwork and Collaboration
- Attention to Detail
- Inventory Maintenance
- Critical Thinking
- Decision-Making
- Adaptability and Flexibility
- Team Cooperation
- Problem-solving aptitude
- Self Motivation
- Active Learning
- Professional telephone manner
- Analytical Skills
- File Maintenance
- Cash Management
- Database entry
- Telephone Etiquette
- Prioritization
- Confidentiality
- Verbal and writing communication
- Proofreading
- Cash Handling
- Insurance and Reinsurance Policy evaluation
Timeline
Pastry Cook
Spice Market Restaurant
05.2011 - 07.2012
Account Manager
American Healthcare Indemnity Co.
05.1999 - 03.2002
Alternative Risk Underwriting Trainee
SCOR Reinsurance Co
11.1995 - 08.1996
Reinsurance Intern
The Home Insurance Co.
02.1994 - 10.1995
Reinsurance Intern
Tokio Reinsurance Co (Tokio Marine & Fire)
07.1993 - 08.1993
Reinsurance Intern
Signet Star Reinsurance Co.
06.1993 - 07.1993
Retail Sales Worker
Jeanette’s Gift Shop
10.1988 - 12.1991
Cinema Attendant
Rialto Theatre
09.1987 - 12.1988
Grand Diploma of Pastry Arts -
French Culinary Institute
Some College (No Degree) - Dietetics And Nutrition
Gateway Community College
Some College (No Degree) - Insurance
College of Insurance (now St. John’s University)
Some College (No Degree) - Language Arts Education
Indiana University of Pennsylvania
Liberal Arts And General Studies
Union County Community College