Jennifer Fleming
Savannah,Georgia
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Staff Accountant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Client Service Specialist
Bank OZK
12.2021 - Current
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, updated accounts and issued receipts.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Delivered prompt service to prioritize customer needs.
Secretary Health Services
Letcher County Public Schools
10.2017 - 09.2021
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Head Teller
Whitaker Bank
08.1994 - 05.2014
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning, and listening.
- Received car loan, home loan, and other payments and posted to accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Science - Secretarial Studies And Office Administration
Southeast Community College
Whitesburg, KY08.1994
Skills
- Money Handling
- Document Management
- Account Management
- Documentation Skills
- Record Preparation
- Paperwork Processing
- Reporting Requirements
Timeline
Client Service Specialist
Bank OZK
12.2021 - Current
Secretary Health Services
Letcher County Public Schools
10.2017 - 09.2021
Head Teller
Whitaker Bank
08.1994 - 05.2014
Associate of Science - Secretarial Studies And Office Administration
Southeast Community College
Similar Profiles
Macy ToliverMacy Toliver
AVP/Banking Center Manager at Bank OZKAVP/Banking Center Manager at Bank OZK
Lance HolleyLance Holley
Security Support Manager at Bank OZKSecurity Support Manager at Bank OZK
Daniel VargasDaniel Vargas
Funding Specialist at Bank OZKFunding Specialist at Bank OZK
Kassey WittyKassey Witty
Expert Technical Writer at Bank OZKExpert Technical Writer at Bank OZK
Darnell WilsonDarnell Wilson
Petroleum Supply Specialist at US ArmyPetroleum Supply Specialist at US Army