Jennifer Fletcher
Summary
Accomplished Registered Nurse and Team Coordinator with a proven track record at Hospice of Northwest Ohio, showcasing exceptional communication skills and adaptability. Excelled in workflow management and problem-solving, significantly improving patient outcomes and satisfaction. Expert in health assessments and coordinating care, demonstrating professionalism and a commitment to excellence in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Coordinator
Hospice of Northwest Ohio
02.2022 - Current
- Delegate daily tasks, address employee questions and resolve scheduling issues.
- Manage team workload to reach targets for specific tasks.
- Build and maintain strong relationships with patients, care centers, and community through positive attitude and attentive response.
- Manage multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Answer and resolve billing questions regarding insurance coverage including Medicare, Medicaid, and private health insurance plans.
- Participate in yearly QAPI projects to improve and evolve organization processes for better patient outcomes.
- Promote continuity of care by maintaining strong relationships with primary care physicians and other specialists involved in patients' treatment teams.
- Ensure compliance with federal, state, and local regulations governing patient privacy, confidentiality, and data security measures related to the handling of sensitive health information.
- Serve as a trusted resource for patients, answering questions about their treatment plans and addressing concerns promptly.
- Perform audits on daily, weekly, and monthly basis to ensure compliance with regulatory bodies.
Registered Nurse
Trustaff Travel Nursing
09.2021 - 12.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
Registered Nurse
St. Vincent Mercy Medical Center
06.2018 - 09.2021
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Handled ventilator support, feeding tubes and central lines.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Administered medications and treatments as prescribed by physicians.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients'' families.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
Education
Associate of Science - Nursing
Owens Community College
Perrysburg, OH05-2018
Skills
- Communication Skills
- Operation and control
- Health assessments
- Coordination
- Problem-solving abilities
- Adaptability
- Professionalism
- Workflow Management
- Workload balancing
- Meeting leadership
- Meeting facilitation
Certification
- Certified Hospice and Palliative Nurse (CHPN)
- Basic Life Support (BLS)
- Certified Dementia Practitioner (CDP)
Timeline
Team Coordinator
Hospice of Northwest Ohio
02.2022 - Current
Registered Nurse
Trustaff Travel Nursing
09.2021 - 12.2021
Registered Nurse
St. Vincent Mercy Medical Center
06.2018 - 09.2021
Associate of Science - Nursing
Owens Community College
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