Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jennifer Flinker

Washington,MI

Summary

Highly motivated and results-oriented professional with extensive experience in leadership, developing company strategy, organization, financial analysis and day to day operations. Many years of proven success managing a team and communicating effectively with customers to meet company goals. Thrives in a fast-paced work environment where problem-solving, progress and innovation are prioritized daily High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager

Vineyard Vines
07.2016 - Current
  • Spearheaded management of high-volume location generating $2.60 million in annual revenue, exhibiting proficiency in financial oversight, operational leadership, and strategic planning.
  • Distinguished with honor of presenting at an annual manager conference in Stanford, CT, recognized by Senior VP for achieving top-tier sales performance across the company's expansive network of 400 locations.
  • Directed successful establishments of three new locations from inception, orchestrating comprehensive operational frameworks encompassing ledger management, budget allocation, staffing, and visual merchandising initiatives.
  • Innovated and executed targeted strategies to expand the customer base, enhance foot traffic, and optimize profitability, resulting in sustained revenue growth and market penetration.
  • Championed a culture of excellence by providing comprehensive training, mentoring, and performance feedback to managers and teams, fostering a high-performance environment dedicated to achieving sales objectives.
  • Conducted rigorous performance evaluations to identify training needs, ensure operational consistency, and cultivate career advancement opportunities for staff members.
  • Upheld unparalleled standards of customer service, ensuring unparalleled satisfaction through meticulous attention to detail and personalized interactions.
  • Maintained impeccable workplace conditions and visual merchandising standards, reinforcing brand identity and elevating the overall customer experience.

Assistant Manager

Vineyard Vines
01.2016 - 12.2020
  • Orchestrated and executed numerous high-profile non-profit events in collaboration with external organizations, leveraging innovative sales promotions and bespoke marketing materials to drive record-breaking sales figures, positioning the company as a community leader.
  • Demonstrated expertise in staff development by successfully training a cadre of new associates and key holders in company operations, ethical standards, and procedural protocols, contributing to a highly skilled and motivated workforce.
  • Assumed responsibility for visual merchandising, curating captivating displays and aesthetics that enhanced the brand image and amplified customer engagement.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Dual General Manager

Foot Care Specialist
01.2014 - 12.2017
  • Directed billing and collections operations for multiple office locations, ensuring accuracy and timeliness in financial transactions and regulatory compliance.
  • Implemented streamlined inventory tracking and supply management systems, optimizing efficiency and reducing costs.
  • Fostered collaborative relationships with health insurance companies, ensuring seamless communication and resolution of billing discrepancies.
  • Orchestrated seamless patient scheduling, intake processes, and follow-up procedures, delivering unparalleled customer service and satisfaction.
  • Increased overall guest satisfaction by fostering a positive work environment and ensuring exceptional customer service.
  • Streamlined daily operations by implementing efficient management strategies and optimizing staff productivity.

Office Manager

Caring Chiropractic Center
01.2012 - 08.2014
  • Managed daily operations of a bustling chiropractic office, demonstrating proficiency in administrative tasks, patient care, and team coordination.
  • Oversaw patient scheduling, intake procedures, and follow-up communications, ensuring a seamless and positive experience for all visitors.
  • Handled billing and collections, maintaining meticulous records and liaising with insurance companies to facilitate prompt and accurate payment processing.
  • Implemented efficient inventory management systems, optimizing supply ordering and reducing costs.
  • Acted as a liaison between patients and healthcare providers, addressing inquiries, concerns, and providing compassionate support.
  • Collaborated with the healthcare team to coordinate patient care plans, appointments, and treatment schedules, fostering a holistic approach to wellness.
  • Contributed to the development and implementation of marketing strategies to expand the patient base and increase community engagement.

Education

Associate's degree - General Studies

Macomb Community College
Madison Heights, MI
01.2011

Skills

  • Outstanding communication skills
  • Operational Efficiency
  • Multitasking and Organization
  • Administrative Management
  • Recruiting and Hiring
  • Problem-Solving
  • Customer Service Management
  • Operations Management
  • Payroll Management
  • Team Development
  • Project Management
  • Maximizing profitability
  • Strategic thinker

Timeline

Store Manager

Vineyard Vines
07.2016 - Current

Assistant Manager

Vineyard Vines
01.2016 - 12.2020

Dual General Manager

Foot Care Specialist
01.2014 - 12.2017

Office Manager

Caring Chiropractic Center
01.2012 - 08.2014

Associate's degree - General Studies

Macomb Community College

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Jennifer Flinker