Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Flores Orozco

Anaheim,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

6
6
years of professional experience

Work History

Patient Care Coordinator

OSO Home Care Inc.
08.2019 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Worked with patients to schedule tests and procedures.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Engaged with patients to provide critical information.
  • Taught patients and families to use at-home medical equipment.

Receptionist

Lakewood Healthcare Center
04.2018 - 07.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Education

Medical Biller And Coder - Health Administration

North-West College
Long Beach, CA
11.2023

High School Diploma -

Loara High School
Anaheim, CA
06.2015

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Administrative Supervision
  • Patient Education
  • Patient Relations
  • Resolving Problems
  • Caring and Empathetic
  • Conflict Resolution
  • Attention to Detail
  • Medical Terminology
  • Proficient in Microsoft

Languages

Spanish
Native or Bilingual

Timeline

Patient Care Coordinator

OSO Home Care Inc.
08.2019 - Current

Receptionist

Lakewood Healthcare Center
04.2018 - 07.2019

Medical Biller And Coder - Health Administration

North-West College

High School Diploma -

Loara High School

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Jennifer Flores Orozco