Ivania Jennifer Flores
San Antonio,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Human Resources Intern
Operation Homefront
San Antonio, TX
02.2023 - 04.2023
- Managed confidentiality of over 400 employee files, maintaining accurate records.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Assisted developing and implementing onboarding and orientation programs for new employees.
- Fostered a collaborative work environment through participation in team-building activities designed to promote strong working relationships among staff members.
Client Service Representative
First Light Credit Union
El Paso, TX
10.2016 - 03.2017
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
- Processed over 100 daily cash transactions accurately while adhering to security protocols, minimizing risk exposure to bank and its customers.
Relationship Banker
Bank of America Corporation
El Paso, TX
10.2013 - 03.2016
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Increased cross-selling success by 10% proactively identifying client needs and suggesting appropriate financial solutions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision
Education
BBA - Human Resources Management
The University of Texas At San Antonio
San Antonio, TX05.2024
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05.2022
Skills
- Professionalism
- Attention to Detail
- Reliability
- Teamwork and Collaboration
- Time management abilities
- Organizational Skills
Timeline
Human Resources Intern
Operation Homefront
02.2023 - 04.2023
Client Service Representative
First Light Credit Union
10.2016 - 03.2017
Relationship Banker
Bank of America Corporation
10.2013 - 03.2016
BBA - Human Resources Management
The University of Texas At San Antonio
Associate of Arts - Business Administration
Northwest Vista College
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