Jennifer Flores

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.

Dedicated and customer-focused professional with over 3 years of experience in retail and customer service. Proven ability to handle customer inquiries, resolve issues efficiently, and provide a high level of customer satisfaction.

- Assisted an average of 50 customers per day, providing information on products and services.

- Resolved customer complaints efficiently, achieving a 95% customer satisfaction rate.

- Trained new hires on customer service protocols and store policies.

- Processed transactions, returns, and exchanges accurately.

- Provided exceptional customer service by understanding customer needs and recommending appropriate products.

- Managed inventory and restocked shelves, ensuring product availability.

- Achieved sales targets consistently, contributing to a 15% increase in monthly sales.

- Handled cash register operations and maintained accurate financial records.