Jennifer Flores
Winston-Salem,NC
Summary
Dynamic Title Clerk with a proven track record at SVA Auto Sales, adept in title processing and relationship building. Excelled in managing high-volume workloads with precision, significantly enhancing customer satisfaction through efficient title transfers and issue resolution. Skilled in legal compliance and document verification, ensuring accuracy and regulatory adherence in all transactions.
Overview
3
3
years of professional experience
Work History
Title Clerk
SVA Auto Sales
04.2022 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Education
Glenn High School
06.2018
Skills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Deadline management
- Title research
- Document review
- Legal compliance
- Temporary tags
- Property transactions
- Renewals management
- Data entry
- Attention to detail
- Multitasking
- Records coordination
- Software proficient
- Organizational skills
- Adaptability and flexibility
- Detail-oriented
- Relationship building
- Computer proficiency
- Document verification
- Legal terminology
Timeline
Title Clerk
SVA Auto Sales
04.2022 - Current
Glenn High School
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