Jennifer Flores
Bloomfield,NJ
Work Preference
Summary
Dynamic Senior Front Desk and Billing Specialist with 11+ years of administrative experience in a high-volume ophthalmology ambulatory surgery center. Skilled in front desk operations, insurance verification, ASC billing, implant documentation, surgical block scheduling, and patient financial services. Known for accuracy, compliance, and optimizing OR utilization while maintaining excellent patient service.
Overview
2026
2026
years of professional experience
Work History
Senior Front Desk & Billing Specialist
Prism Surgery Center
2013 - Current
- Provide senior-level administrative support for a high-volume ophthalmology ASC performing 4,000+ surgeries annually
- Manage surgeon block scheduling to maximize OR utilization and surgical case load
- Oversee front desk operations including patient check-in/out, scheduling, and real-time surgical updates
- Verify insurance eligibility and benefits with 98%+ accuracy , minimizing day-of-surgery delays
- Coordinate administrative billing workflows to ensure timely and accurate charge submission
- Perform administrative review of implant billing and replacement documentation , supporting accurate reimbursement
- Track implant records and ensure proper administrative processing of expired lenses , per ASC policy
- Manage self-pay and non-covered services , collecting patient responsibility prior to surgery
- Collect and reconcile $10K–$25K in daily payments , maintaining consistent audit accuracy
- Serve as primary administrative liaison between front desk, OR staff, surgeons, anesthesia, and billing teams
- Identify and resolve billing discrepancies prior to claim submission, reducing downstream corrections
- Train and mentor new administrative staff and front desk, improving onboarding and workflow consistency
Education
No Degree - Bilingual Speech Pathology
CUNY Lehman College
Bronx, NYHigh School Diploma -
Hostos Lincoln Academy of Science
Bronx, New York06-1994
Skills
- ASC Front Desk Operations & Surgical Coordination
- Surgeon Block Scheduling & Case Load Optimization
- Insurance Verification & Authorizations
- Administrative Billing & Charge Review
- CPT, ICD-10, HCPCS (Administrative)
- Facility Fees & Self-Pay Services
- Implant Billing, Replacement & Documentation
- Expired Implant Handling & Compliance
- Patient Financial Counseling
- Revenue Cycle Support
- HIPAA & CMS Compliance
- EHR & Practice Management Systems
Accomplishments
- Supported uninterrupted operations through 11+ years of ASC growth and surgeon expansion
- Improved OR utilization and case load through proactive block scheduling management
- Reduced claim delays by identifying billing and authorization issues pre-surgery
- Played a key role during transition from Pavonia Surgery Center to Prism Surgery Center , ensuring operational continuity
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Strong Leadership is measured by the success of others"
Interests
Cooking & Hosting
Journaling
Travel and Cultural Exploration
Event Planning
Timeline
Senior Front Desk & Billing Specialist
Prism Surgery Center
2013 - Current
No Degree - Bilingual Speech Pathology
CUNY Lehman College
High School Diploma -
Hostos Lincoln Academy of Science