Jennifer Flores
Lakewood,CO
Summary
Dynamic Center Manager with proven expertise in operations management, customer service, and team leadership. Successfully increased sales revenue through exceptional customer relations and effective training of staff on sales techniques.
Overview
13
13
years of professional experience
Work History
Center Manager
ACE Cash Express Inc.
11.2018 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed loan applications, ensuring compliance with regulations and internal policies.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Loan Processor
Ezpawn
01.2015 - 05.2017
- Assisted customers with product selection, enhancing overall shopping experience.
- Led promotional events, driving increased foot traffic and boosting sales revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated pawned items for authenticity and value, ensuring fair offers to customers.
- Provided exceptional customer service, fostering positive relationships with clients to encourage repeat business.
- Trained junior staff on appraisal techniques and customer interaction best practices to enhance team performance.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Processed payments, handled cash and securely initiated bank deposits for $ revenue-grossing pawn shop.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
Shift Lead Manager
Taco Bell Restaurant
05.2011 - 11.2014
- Supervised daily operations to ensure efficiency and adherence to quality standards.
- Trained and mentored team members on customer service protocols and food safety practices.
- Implemented inventory management techniques to minimize waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours and special events.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Abraham Lincoln High School
Denver, COSkills
- Operations management
- Staff leadership
- Facility management
- Team supervision
- Sales proficiency
- Sales management
- Cash oversight
- Customer service
- Team leadership
- Inventory management
- Training management
- Customer relations
- Financial management
- P&L Administration
- Revenue forecasting
Languages
Spanish
Native or Bilingual
Timeline
Center Manager
ACE Cash Express Inc.
11.2018 - 03.2024
Loan Processor
Ezpawn
01.2015 - 05.2017
Shift Lead Manager
Taco Bell Restaurant
05.2011 - 11.2014
High School Diploma -
Abraham Lincoln High School