Jennifer Flores Valdez
Elgin
Summary
Detail-oriented HR and outreach professional with a strong background in administrative support, payroll management, and community engagement. Skilled in coordinating outreach programs, securing new clients, and managing state and federal funding compliance. Proficient in fostering positive employee and client relations while ensuring regulatory adherence. Bilingual in English and Spanish, offering excellent communication and interpersonal skills. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
Work History
Outreach Coordinator
Austin Child Guidance Center
05.2024 - Current
- Coordinate and implement outreach initiatives to connect with new clients in need of mental health services.
- Maintain compliance with state and federal funding requirements for various programs.
- Develop partnerships with local organizations to enhance community engagement and service accessibility.
- Assist in securing grant funding by tracking program data and client outcomes.
- Provide bilingual support to clients, ensuring effective communication and resource accessibility.
- Onboarded, recruited, and oversaw 150 volunteers quarterly.
Administrative Assistant
Austin Child Guidance Center
03.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provide trauma-informed bilingual client reception and administrative support.
- Manage employee records, coordinate onboarding for new hires, and organize training sessions.
- Ensure compliance with HIPAA standards, handling sensitive information.
Office Administrative Assistant
YendorCorp
01.2024 - 05.2024
- Guided clients on title-related information, resolving complex customer inquiries.
- Supported HR functions by creating training materials and improving onboarding processes.
- Coordinated with HR teams to streamline operations and enhance employee experience.
- Ensured compliance with DMV regulations across all 50 states.
- Assisted in maintaining quality control standards for Customer Service Representatives (CSRs).
Customer Service Representative
Southern Style Spices
01.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supported HR activities, including payroll processing, conducting interviews, and tracking employee performance.
- Organized employee events and assisted with administrative tasks to support HR Operations.
Education
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UT08-2027
Skills
Outreach initiatives
Nonprofit experience
Community education
Event coordination
Proficient in SalesForce, Advanced MD, Pimsy
Problem-solving
Multitasking Abilities
Organizational skills
Customer service
Data entry
Accomplishments
- Successfully coordinated the Amplify Austin event alongside the development team, raising $42,000 for the organization.
- Fulfilled federal and state grant requirements by recruiting 120 new clients in rural communities.
- Established both on-site and off-site services in various clinics across surrounding areas, expanding access to care.
- Managed and optimized volunteer contributions, saving the center $35,000 in labor costs through volunteer hours in the span of 8 months.
Languages
Spanish
Native or Bilingual
Timeline
Outreach Coordinator
Austin Child Guidance Center
05.2024 - Current
Administrative Assistant
Austin Child Guidance Center
03.2024 - 12.2024
Office Administrative Assistant
YendorCorp
01.2024 - 05.2024
Customer Service Representative
Southern Style Spices
01.2020 - 12.2023
BBA - Business Administration And Management
Western Governors University
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