Jennifer Florez
Modesto,CA
Summary
Operations professional with extensive experience in managing dispatch operations and logistics coordination. Proven ability to streamline processes and enhance team collaboration to achieve operational goals. Known for reliability and adaptability to changing needs, with strong skills in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Operations Dispatcher
McCollister's Transportation Group Inc.
12.2020 - Current
- Implemented proactive measures to mitigate risks associated with weather events, equipment failures, or other unforeseen circumstances that could impact operations.
- Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
- Performed regular audits of dispatch records to ensure accuracy and completeness, identifying areas for improvement as needed.
- Collaborated with management to develop new processes that improved overall operations and customer satisfaction.
- Assisted in training new dispatchers, sharing best practices, and fostering a positive team environment focused on excellence in service delivery.
- Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
Customer Service Coordinator
McCollister's Transportation Group Inc.
06.2020 - 12.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Created and reviewed invoices to confirm accuracy.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-2008
Skills
- Workload prioritization
- Transportation Regulations
- Route Planning
- Time management abilities
- Computer Literacy
- Goal Setting
- Task Prioritization
Timeline
Operations Dispatcher
McCollister's Transportation Group Inc.
12.2020 - Current
Customer Service Coordinator
McCollister's Transportation Group Inc.
06.2020 - 12.2020
High School Diploma -
Tennyson High School
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