Jennifer Flowers
Columbus,OH
Summary
Experienced Sales Assistant at OSU Dining Services, to include Marketplace at Neil, Union Market, CPK, Vet Med, Terrabyte, KSA, Caffeine Element, and Berry Cafe. Top knotch interpersonal communicator with over ten years experience with international customers, supervisors, and coworkers.
Overview
12
12
years of professional experience
Work History
Sales Assistant
OSU Office Of Student Life Dining Services
Columbus , OH
2010.11 - Current
- Assist customers with prompt and polite support in-person and via telephone, in fast-paced environment.
- Field customer questions to share information about products, availability and pricing.
- Open and close largest cafe in Campus Grinds, serving 10,000 guests per day.
- Supervise 4-10 undergraduate student employees.
- Make several independent service-related decisions when Manager is not on site.
- Maintain clean and safe work environment while conserving product.
- Submit daily inventory and waste reports and weekly in-depth inventory counts to reduce waste.
- Work alongside student employees during peak business periods to facilitate service.
- Train student employees (Cashiers, Leads, and Managers).
- Manage time effectively, to receive 3 deliveries per day, while supervising student tasks and guaranteeing best customer service.
- Ensure that student employees follow dress code and health code.
Education
Bachelor of Arts - International Studies
Union Institute & University
Cincinnati, OH02.2002
Skills
- Supervising part-time employees
- Contact person for maintenance & repairs
- Reducing staffing as needed
- Self-directed work
- Managing customer expectations
- ServSafe
- PCI (Payment Card Industry)
- Suggestive Selling
- Stocking and Order Recommendations
- Preparing coffee beverages
- Cashier
Languages
Spanish
Limited Working
Timeline
Sales Assistant
OSU Office Of Student Life Dining Services
2010.11 - Current
Bachelor of Arts - International Studies
Union Institute & University
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