Jennifer Floyd
Burnsville,MS
Summary
Dynamic and results-driven Sales Manager with 15 years of experience in sales leadership within the telecommunications industry. Proven track record of driving revenue growth, building high-performing sales teams, and delivering exceptional customer satisfaction. Adept at developing innovative strategies to achieve targets and foster long-term client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
FedEx
Tupelo, MS
09.2023 - 09.2024
- Coordinated weekly training sessions focused on essential skills, leading to a measurable improvement in project delivery times by 25% and an increase in overall client satisfaction ratings by 15
- Spearheaded inventory management protocols that reduced stock discrepancies by ensuring regular audits were conducted every two weeks, enhancing accuracy in product availability reporting across five stores
- Established operations at a new site, recruiting and training five key staff members that contributed to exceeding initial sales projections by 30% during the inaugural quarter of operation
Premier Service Consultant
AT&T
Remote
01.2023 - 09.2023
- Technical Support Expertise: Utilized TS&R for efficient real-time issue resolution
- Productivity Mastery: Demonstrated exceptional multitasking and time management skills
- Conflict Resolution: Proven ability to resolve disputes effectively
- Knowledge Management: Successfully managed and shared knowledge
Retail Sales Manager
AT&T
Corinth, MS
01.2021 - 01.2023
- Manage a team of 12 sales representatives, driving sales performance and exceeding monthly revenue goals by 20%
- Develop and implement sales strategies aligned with corporate objectives, and achieving KPI scores
- Provide coaching, mentoring, and training to enhance team capabilities and boost productivity
- Conduct regular performance evaluations, setting clear goals and actionable feedback to improve team output
- Collaborate with marketing and product teams to align campaigns with customer needs and competitive market trends
- Successfully launched Fiber, increasing market penetration by 50%
- Utilize CRM tools to analyze sales data, forecast trends, and make data-driven decisions to optimize operations
Assistant Store Manager
AT&T
Tupelo, MS
01.2019 - 12.2021
- Supported the Sales Manager in daily operations and strategic planning, achieving team targets consistently
- Played a key role in onboarding and training new hires, reducing ramp-up time by 25%
- Managed escalations and resolved customer concerns promptly, improving customer satisfaction ratings by 50%
- Led sales meetings to review goals, share best practices, and drive motivation among team members
- Spearheaded initiatives to cross-sell and upsell products, resulting in an average increase of 15% per customer transaction
Sales Representative
AT&T RETAIL SALES
Corinth, MS
01.2017 - 12.2019
- Delivered exceptional customer service while achieving or exceeding monthly sales quotas by 20%
- Educated customers on AT&T's product offerings, tailoring solutions to meet individual needs
- Recognized as a top-performing sales representative
- Assisted in maintaining inventory levels and creating attractive in-store displays
Education
Bachelor of Business Management - Business Management
CAPELLA UNIVERSITY
05.2016
Associate Degree - Computer Programming
NORTHEAST MISSISSIPPI COMMUNITY COLLEGE
05-2004
Skills
- Documentation and reporting
- Inventory management
- Expense tracking
- Operations management
- Business development
- Verbal and written communication
- Salesforce management
Certification
Driver's License, 11/01/23, 11/01/31
Timeline
Manager
FedEx
09.2023 - 09.2024
Premier Service Consultant
AT&T
01.2023 - 09.2023
Retail Sales Manager
AT&T
01.2021 - 01.2023
Assistant Store Manager
AT&T
01.2019 - 12.2021
Sales Representative
AT&T RETAIL SALES
01.2017 - 12.2019
Bachelor of Business Management - Business Management
CAPELLA UNIVERSITY
Associate Degree - Computer Programming
NORTHEAST MISSISSIPPI COMMUNITY COLLEGE