Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Floyd

Warren

Summary

Fraud Analyst with a proven track record at Raymond James, excelling in fraud detection and effective communication. Achieved significant reductions in fraud losses through advanced data analytics and strategic monitoring. Recognized for exceptional attention to detail and teamwork, enhancing client trust and operational efficiency.

Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

35
35
years of professional experience

Work History

Fraud Analyst

Raymond James
10.2023 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
  • Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
  • Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
  • Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
  • Achieved recognition for exceptional performance in fraud risk management, setting benchmark for peers.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Loss Prevention Specialist

Raymond James
07.2015 - 10.2023
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Contributed to a positive company image by representing the organization professionally and consistently enforcing loss prevention policies in a respectful manner.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
  • Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.

Client Service Representative

Raymond James
06.1990 - 07.2015
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.

Education

St. Florian
Hamtramck, MI

Skills

  • Fraud detection
  • Effective communication
  • Loss prevention
  • Telephone and email etiquette
  • Activity monitoring
  • Case management
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Timeline

Fraud Analyst

Raymond James
10.2023 - Current

Loss Prevention Specialist

Raymond James
07.2015 - 10.2023

Client Service Representative

Raymond James
06.1990 - 07.2015

St. Florian

Similar Profiles

CREATE PROFILE