Jennifer Foley

• Interacted with customers to provide information in response to inquiries about products and services by phone, email and online websites while maintaining excellent client rapport.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Allocated product against inventory accurately to excute product availability and ensure estimated deadlines are met.
• Ensured proper shipments of outbound product to create best possibile experience for customer
• Worked in warehouse to identify, verify and compare products and shipments
• Entered and processed orders and followed through with successful delivery
• MOnitored inventory control
• Handled and resolved customer complaints
• Directed requests and unresolved issues to designated resources
• Recorded, organized and managed customer accounts
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• Ensuring invoices are created and processed accurately and in a timely manner.
• Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
• Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relation
• Implemented effective collection strategies to recover outstanding debts while preserving long-term business relationships.
• Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
• Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.
• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Posted daily receipts and payments in accordance with corporate protocols.
• Established QuickBooks accounting system to reflect accurate financial records.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
• Filed invoices with processed checks to maintain orderly accounting filing system.
• Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
• Assisted bookkeepers in providing support documentation required for audits.
• Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
• Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
• Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
• Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
• Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
• Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
• Improved inventory management with precise record-keeping of incoming and outgoing shipments.

• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Maintained accurate records of purchases, pricing, and documentation for audit purposes.
• Established and managed supplier and vendor relationships.
• Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Improved supplier relationships through regular communication and transparent dealings.
• Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
• Managed inventory levels effectively to prevent stockouts and minimize holding costs.
• Maintained complete documentation and records of all purchasing activities.
• Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
• Streamlined purchasing processes for increased efficiency and reduced procurement time.
• Achieved cost savings by negotiating with suppliers and securing favorable contracts.
• Developed strong working relationships with internal stakeholders, fostering a collaborative approach to achieving organizational goals.
• Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
• Oversaw purchase order shipments by managing deadlines and cancellation dates.
• Assisted in the development of purchasing strategies, resulting in improved supply chain performance.
• Processed purchase orders and invoices in accordance with company procedures.
• Maintained documentation for all purchases.
• Accepted and processed supply requests from staff, and placed orders per procedures.
• Worked with departments to find new and better items to fulfill diverse needs.
• Conducted research, identifying potential vendors and better pricing options.
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Identified and resolved supply chain issues to mitigate delays and production disruptions.
• Sourced and qualified bidders, obtained favorable pricing and finalized contracts.

Interacted with customers to provide information in response to inquiries about products and services by phone, email, and online websites while maintaining excellent client rapport.
• Allocated product against inventory accurately to execute product availability and ensure estimated deadlines are met
• Ensured proper shipments of outbound product to create best possible experience for customer
• Worked in warehouse to identify, verify, and compare products and shipments
• Entered and processed orders, and followed through with successful delivery
• Monitored inventory control
• Handled and resolved customer complaints
• Directed requests and unresolved issues to designated resources
• Recorded, organized, and managed customer accounts
• Coordinated physical inventory and adjusted accordingly to reflect on books
• Responsible for accurately recording and reporting all accounts product history and inventory, including managing all product to return to customer when necessary in a timely manner
• Issued purchase orders and invoices with valid explanation for extra labor, rework, or repairing damages
• Recorded and filed all records, inquiries, comments, and complaints

 Coordinate and process inbound and outbound shipments
• Entered, processed, and received inbound receipts
• Processed paperwork for inbound deliveries and outbound shipments
• Checked drivers in and out while ensuring proper paperwork, bill of lading, and signatures are provided for all inbound and outbound activity
• Adjusted inventory on books to reflect physical inventory
• Confirmed inbound freight receipts to show on books accurately in a timely manner
• Determined methods of shipment, while utilizing knowledge of shipping procedures, routes, and rates
• Routed items into departments and locations
• Maintained inventory of shipping materials and supplies

 Coordinated appointments and deliveries logistically while managing DOT Transportation requirements
• Ensured deliveries arrived in a timely manner
• Communicated with drivers via two way radio
• Tracked drivers and their progress along their routes
• Organized and updated drivers records by managing drivers records to comply with DOT regulation
• Managed and recorded driver logs
• Scheduled, managed, and obtained medical records, including yearly physicals and drug tests to meet DOT standards
• Organized safety meetings to ensure a safe work environment