Jennifer Fonseca
Digha Cross, Holi Bazar, Vasai West, Palghar, Mumbai,Maharashtra
Summary
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Passenger Services Agent
Indigo Airlines
Mumbai, India
07.2022 - Current
- Provided exceptional customer service to enhance passenger satisfaction during check-in and boarding processes.
- Assisted passengers with inquiries regarding flight schedules, baggage policies, and travel documentation requirements.
- Trained new staff on operational protocols and customer service standards, improving team performance.
- Monitored boarding procedures to ensure compliance with safety regulations and timely departures.
Travel Consultant
Michael Travel Service
Mumbai, India
11.2019 - 04.2021
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
Travel Associate
HoneyPalm Holidays
Mumbai, India
04.2016 - 06.2019
- Helped customers with passport and visa applications.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed personalized travel packages that enhanced customer satisfaction and repeat business.
Passenger Services Agent
Celebi Nas Airport Services India Pvt. Ltd.
Mumbai, India
05.2014 - 01.2016
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Assisted passengers with inquiries regarding flight schedules, baggage policies, and travel documentation requirements.
Education
High School Diploma -
Sophia College
Mumbai, India05-2014
High School Diploma -
Carmel Convent High School
Mumbai, India05-2011
Skills
- Passenger assistance
- Check-in processes
- Baggage handling
- Check-in procedures
- Airline policies
- VIP support
- Boarding gate procedures
- Ground operations
Certification
- Visa Documentation Training
- Security Awareness Training
Timeline
Passenger Services Agent
Indigo Airlines
07.2022 - Current
Travel Consultant
Michael Travel Service
11.2019 - 04.2021
Travel Associate
HoneyPalm Holidays
04.2016 - 06.2019
Passenger Services Agent
Celebi Nas Airport Services India Pvt. Ltd.
05.2014 - 01.2016
High School Diploma -
Sophia College
High School Diploma -
Carmel Convent High School
Personal Details
- Date of Birth - 31st October, 1995
- Religion - Roman Catholic
- Passport No # T6698743
- Place of Issue - Mumbai
- Date of Issue - 12/07/2019
- Date of Expiry - 11/07/2029