Jennifer Forcellina
Nashville,TN
Summary
Experienced across various industries including social media platforms, computer repair, pet training, and pet care. Background in veterinary client service with expertise in managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with a passion for animal care and client satisfaction. Also experienced in social media platforms, computer repair, pet training, and pet care.
Overview
22
22
years of professional experience
Work History
Veterinary Receptionist
Belle Meade Animal Hospital
08.2023 - 10.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Reference Team lead
Gas Media Group
01.2019 - 01.2023
- Finding and copyright claiming content on various social media platforms, using YouTube's UGC software to copyright claim on YouTube, maintaining relationships with partnered YouTube channels, creating compilation videos using Adobe Premiere, maintaining team data sheets
- Manage various team members in the US and Vietnam
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Dog Walker/ Trainer
Magic Pet Care
01.2003 - 01.2019
- Daily and Vacation Pet Care of dogs, cats, reptiles, and small animals
- Helped pet owners with positive training techniques
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
Office Manger/ Head Repair Technician
Outboost Computers
01.2008 - 01.2015
- Managed 4 employees for scheduled appointments where we repaired both software and hardware of Mac & PC Computers, Home & Office repairs and Setups, Hard drive Recovery, & New computer setups
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Receptionist/Vet Technician Assistant
Rippowam Animal Hospital
01.2003 - 01.2005
- In appointments as needed, and dealt with animals from animal control and rescues organizations as needed
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Hight School -
J.M. Wright Technical RVTS
Stamford, CT01.2000
Skills
- Empathy for Animals
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Payment Processing
- Veterinary Medical Records Software (Avimark, Ulite, Petdesk and Vetcove)
- Sound Judgment
- Educating Owners
- Reception area upkeep
- Proficient in Adobe Premiere and Media Encoder
- Microsoft/Apple/Google Office Suites
- MailChimp Software
- YouTube UGC
- Hardware Repair on PC's
- Pet Training and Care
Timeline
Veterinary Receptionist
Belle Meade Animal Hospital
08.2023 - 10.2024
Reference Team lead
Gas Media Group
01.2019 - 01.2023
Office Manger/ Head Repair Technician
Outboost Computers
01.2008 - 01.2015
Dog Walker/ Trainer
Magic Pet Care
01.2003 - 01.2019
Receptionist/Vet Technician Assistant
Rippowam Animal Hospital
01.2003 - 01.2005
Hight School -
J.M. Wright Technical RVTS
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