Jennifer Ford
North Liberty,IA
Summary
Highly motivated and committed Clinical Services Specialist with over 8 years of experience with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Able to create ongoing patient care in an Orthopedic setting by assisting in productive workflows that inspires the quality of care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Services Specialist Orthopedic Dept
Iowa Health Care
08.2022 - Current
- Increased patient satisfaction by providing empathetic support and addressing patient concerns in a timely manner.
- Collaborate with healthcare providers, nursing staff, and scheduling staff to optimize patient care, by establishing strong working relationships across other departments within and outside of Orthopedics for scheduling.
- Maintain up-to-date knowledge of scheduling changes.
- Exhibit high energy and professionalism when dealing with patients and coworkers.
- Support continuous improvement efforts by participating in staff training, and performance evaluations.
- Manage provider patient scheduling orders efficiently by prioritizing tasks based on urgency.
- Maintained accurate documentation of all patient interactions, ensuring data privacy and adherence to HIPPA and Joint Commission requirements.
- Assist with onboard training for new employees.
Clinic Manager
Stadia Sports Medicine.
11.2019 - 08.2022
- Plan, implement and administer programs and services in a health care facility, including personnel administration, training, and coordination of medical, and administrative staff.
- Hired, trained and supervised employees to maintain team of high performers.
- Establish work schedules and assignments for staff according to workload, space and equipment availability.
- Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
- Contact medical facilities or departments to schedule patients for tests and procedures.
- Schedule appointments for patients.
- Inventory
- Order medical supplies and office supplies.
- Keep financial records and perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Greeting patients at check in, complete patient demographics..
- Review records for completeness, accuracy, and compliance with regulations.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Protect the security of medical records to ensure that confidentiality is maintained.
Director of Children's Ministry
United Methodist Church
06.2018 - 11.2019
- Increased Sunday School participation through outreach and creation of dynamic age appropriate lesson plans.
- Maintained Sunday school area through providing decoration and literature.
- Assisted students ages preschool - 5th Grade in schoolwork and bible studies.
- Planned and facilitated summer vacation bible school.
- Recruited new members through attendance at community events and promotional materials.
- Offered constructive feedback and contributed ideas at weekly staff meetings.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
Account Coordinator III
Mercy Health Systems
04.2012 - 10.2017
- Prepared reports detailing billing actions, flags, and other key information Utilized computer programs to create invoices, letters and other documents.
- Monitored flagged accounts and resolved urgent items with accuracy and efficiency
- Posted payments and processed refunds.
- Responded to patient, family and external payer inquiries.
- Reconciled statements with patient records.
- Lead, designed and implemented training programs and initiatives which contributed to an increase in productivity.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitating a proactive work environment.
- Verified insurance and validated patient demographics and insurance information.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Provided clerical support to company employees.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH05.2025
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH05.2024
Associate of Science - Marketing
Marshalltown Community College
Marshalltown, IA05.1997
Skills
- Epic System Knowledge
- Effective Time Management
- Excellent Communication
- Detail Oriented
- Patient Care Coordination
- Critical Thinking
- Teamwork and Collaboration
- Patient Relations
- Professionalism
- Active Listening
- Team building
Certification
The National Society of Leadership Foundation Leadership Training Program
Timeline
Clinical Services Specialist Orthopedic Dept
Iowa Health Care
08.2022 - Current
Clinic Manager
Stadia Sports Medicine.
11.2019 - 08.2022
Director of Children's Ministry
United Methodist Church
06.2018 - 11.2019
Account Coordinator III
Mercy Health Systems
04.2012 - 10.2017
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Marketing
Marshalltown Community College