Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Ford

Dillon,SC

Summary

Dynamic and results-driven professional with a proven track record at FedEx, excelling in customer service and problem resolution. Recognized for fostering teamwork and collaboration, while effectively managing time and multitasking in fast-paced environments. Adaptable and dependable, consistently exceeding expectations and enhancing operational efficiency.

Overview

14
14
years of professional experience

Work History

OPERATION ADMIN 11

FedEx
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior SVC Agent/ Non-.DOT

Federal Express
07.2021 - 08.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Line Worker

Charles Craft Inc
06.2016 - 02.2021
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.

Retail Store Manager

Food Lion
10.2011 - 08.2014
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

DILLON HIGH SCHOOL
Dillon, SC
05-1991

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Time management
  • Dependable and responsible
  • Multitasking
  • Calm under pressure
  • Organization and time management
  • Problem resolution
  • Verbal communication
  • Decision-making

Timeline

OPERATION ADMIN 11

FedEx
08.2024 - Current

Senior SVC Agent/ Non-.DOT

Federal Express
07.2021 - 08.2024

Line Worker

Charles Craft Inc
06.2016 - 02.2021

Retail Store Manager

Food Lion
10.2011 - 08.2014

DILLON HIGH SCHOOL

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